AI-Driven Customer Experience & Renewal Lead

Webhosting; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Cloudflare is seeking a Senior Customer Support professional to lead the post-sale journey from onboarding to renewal, acting as a trusted advisor and the commercial owner of the account. You will collaborate with the Sales team to maintain accurate weekly forecasts and lead engagements like Business Reviews, while embedding AI-driven optimization into daily workflows to accelerate customer outcomes.

You will leverage data analysis to uncover selling opportunities, automate routine tasks, and

Qualifications

• 3+ years in Customer Success/Account Management or related sales roles.
• Experience with renewal negotiations and expanding existing accounts.
• Familiarity with cloud security or performance industries is a plus.

Responsibilities

• Manage customer lifecycle from onboarding through renewal.
• Act as trusted advisor and commercial owner of the account.
• Collaborate with Sales to maintain forecasts and drive renewals.
• Embed AI-driven optimization into workflows to improve efficiency.
• Identify renewal opportunities and align with product teams on customer needs.

Skills

Customer Success

Account Management

Sales

Data Analysis

Cross-functional Collaboration

Education

Bachelor’s degree

Tools

CRM

AI analytics tools

Job description

Cloudflare is seeking a Senior Customer Support professional to lead the post-sale journey from onboarding to renewal, acting as a trusted advisor and the commercial owner of the account. You will collaborate with the Sales team to maintain accurate weekly forecasts and lead engagements like Business Reviews, while embedding AI-driven optimization into daily workflows to accelerate customer outcomes.

You will leverage data analysis to uncover selling opportunities, automate routine tasks, and