AI Consultant/Analyst

Helius Technologies; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

Helios Technologies is seeking a SharePoint Analyst/AI Consultant to provide Level 2/3 support for SharePoint environments, monitor performance and security, and perform change management tasks. The role requires hands-on development in SharePoint and MSSQL, with strong troubleshooting and teamwork skills.

Responsibilities include incident and problem management, service requests, and ensuring contractual KPIs are met.

Qualifikationen

• Mandatory: SharePoint development and MSSQL knowledge.
• Degree or Diploma in Computer Science, Computer Engineering, Information Technology or IT-related field.
• Strong troubleshooting and analytical mindset with problem-solving aptitude.
• Proactive, high-quality standards, and results oriented.
• Excellent communication and teamwork skills.

Aufgaben

• Provide Level 2/3 support for SharePoint environments, including troubleshooting and resolving incidents.
• Monitor system performance, security, and compliance; apply patches and updates.
• Ensure response time and defect turnaround meet KPI targets.
• Incident, problem, and service request management for SharePoint.
• Carry out change request assessment, technical design, construction, testing, and deployment.
• Escalate critical problems to Group Lead/Project Manager; perform standby duties if required.

Kenntnisse

Troubleshooting

Teamwork

Ausbildung

Bachelor's degree or Diploma in Computer Science/Engineering/IT

Tools

Microsoft SharePoint Development

Microsoft SQL Server (MSSQL)

Jobbeschreibung

Sharepoint Analyst - (AI Consultant/Analyst)

Location: AMK

The Software Engineer is responsible on:

• O&S support: to provide operation and support for application maintenance and ensure that SLAs (service level agreements) are met.
• Change Requests: to develop software based on requirements and ensure applications are working to specification, program codes have conformed to standards and are delivered with quality, meeting schedule and requirements.

Responsibilities:

• Provide Level 2/3 support for SharePoint environments, including troubleshooting and resolving incidents, service requests, and technical issues.
• Monitor system performance, security, and compliance, and implement necessary patches and updates.
• Ensure Response Time and Defect Turn-around Time meet contractual KPI
• Incident Management: Perform troubleshooting and rectification of issue reported
• Problem Management: Conduct root cause analysis & implement pro-active measures
• Service Request: Perform general SharePoint administrative tasks and writing Power Shell scripts as part of service request
• Change Request Assessment: Carry out requirements gathering and assessment on the effort and timeline require for the Change Request based on the requirement provided
• Change Request: Carry out technical design, technical construction, testing, implementation and deployment for the Change Request
• Escalate critical problems to the Group Lead / Project Manager
• Perform standby duties or other urgent duties if required

Requirements:

• Mandatory Skillset: Microsoft SharePoint Development, Microsoft SQL Server (MSSQL)
• Degree / Diploma in Computer Science, Computer Engineering / Information Technology related field, or IT equivalent
• Strong troubleshooting skills and analytical mind with problem-solving aptitude
• Knowledge in SharePoint
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Willingness to pick up new skills

Registration No.: R25156061

EA No.: 11C3373