Aftersales Service Officer

Powerplus Group Pte Ltd; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Powerplus Group Pte Ltd is seeking an experienced service coordinator in Singapore to promptly handle machinery breakdown inquiries from local and international clients. You will establish procedures, coordinate with factory representatives, and guide end-users to effective resolutions while managing warranties and supplier relationships.

The role requires Mandarin fluency, strong communication, and a proactive attitude to identify business opportunities and ensure high standards across parts

Qualifications

• Minimum 2 years of relevant experience in construction machinery or related industry.
• Strong communication and teamwork abilities across organizational levels.
• Mandarin language is essential for Mandarin-speaking clients.

Responsibilities

• Respond promptly to machinery breakdown inquiries from local and overseas clients.
• Establish and manage standardized procedures for equipment breakdown reporting and resolution.
• Coordinate with factory representatives regarding machinery issues and technical support.
• Communicate effective solutions for machinery breakdowns to buyers and end-users.
• Manage product warranties, claims processing, and resolution.
• Source and maintain relationships with local and overseas spare parts suppliers to ensure competitive pricing and optimal inventory levels.
• Maintain fleet of machinery and showroom premises to the highest standards.
• Oversee spare parts and components inventory to support rental and sales operations in the Singapore market.
• Schedule and coordinate maintenance services with buyers and end-users.
• Ensure compliance with ISO procedures and statutory documentation requirements.
• Deliver exceptional customer service to enhance the overall buying experience.

Skills

Mandarin

Communication skills

Initiative / self-motivation

Proactive business development

Team collaboration

Willing to travel

Job description

Job Responsibilities:

• Respond promptly to machinery breakdown inquiries from local and overseas clients
• Establish and manage standardized procedures for equipment breakdown reporting and resolution
• Coordinate with factory representatives regarding machinery issues and technical support
• Communicate effective solutions for machinery breakdowns to buyers and end-users
• Manage product warranties, claims processing, and resolution
• Source and maintain relationships with local and overseas spare parts suppliers to ensure competitive pricing and optimal inventory levels
• Maintain fleet of machinery and showroom premises to the highest standards
• Oversee spare parts and components inventory to support rental and sales operations in the Singapore market
• Schedule and coordinate maintenance services with buyers and end-users
• Ensure compliance with ISO procedures and statutory documentation requirements
• Deliver exceptional customer service to enhance the overall buying experience

Requirements:

• Minimum 2 years of relevant experience in the construction machinery or related industry
• Self-motivated with strong initiative to achieve organizational objectives
• Proactive approach to identifying business opportunities and resolving challenges
• Mandarin is essential to speak to Mandarin speaking client.
• Technical knowledge of heavy construction machinery (preferred)
• Excellent verbal and written communication skills across all organizational levels
• Strong listening skills with a collaborative, team-oriented mindset
• Willing to travel as required