Aftersales Service Officer

POWERPLUS GROUP PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

POWERPLUS GROUP PTE. LTD. in Singapore is seeking a service coordinator to respond to machinery breakdown inquiries from local and overseas clients.

You will establish standardized procedures for reporting and resolving breakdowns, coordinate with factory representatives, and ensure effective solutions are delivered to buyers and end-users. The role involves managing warranties and spare parts suppliers, maintaining equipment showroom standards, and ensuring ISO compliance.

Qualifications

• Mandarin fluency is essential to speak to Mandarin-speaking clients.
• Strong written and verbal communication across all levels of the organization.
• Self-motivated with initiative to achieve objectives.
• Proactive in identifying opportunities and resolving challenges.

Responsibilities

• Respond promptly to machinery breakdown inquiries from local and overseas clients
• Establish and manage standardized procedures for equipment breakdown reporting and resolution
• Coordinate with factory representatives regarding machinery issues and technical support
• Communicate effective solutions for machinery breakdowns to buyers and end-users
• Manage product warranties, claims processing, and resolution
• Source and maintain relationships with local and overseas spare parts suppliers to ensure competitive pricing and optimal inventory levels
• Maintain fleet of machinery and showroom premises to the highest standards
• Oversee spare parts and components inventory to support rental and sales operations in the Singapore market
• Schedule and coordinate maintenance services with buyers and end-users
• Ensure compliance with ISO procedures and statutory documentation requirements
• Deliver exceptional customer service to enhance the overall buying experience

Skills

Mandarin fluency

Communication

Self-motivation

Proactiveness

Travel readiness

Job description

Job Responsibilities:

• Respond promptly to machinery breakdown inquiries from local and overseas clients
• Establish and manage standardized procedures for equipment breakdown reporting and resolution
• Coordinate with factory representatives regarding machinery issues and technical support
• Communicate effective solutions for machinery breakdowns to buyers and end-users
• Manage product warranties, claims processing, and resolution
• Source and maintain relationships with local and overseas spare parts suppliers to ensure competitive pricing and optimal inventory levels
• Maintain fleet of machinery and showroom premises to the highest standards
• Oversee spare parts and components inventory to support rental and sales operations in the Singapore market
• Schedule and coordinate maintenance services with buyers and end-users
• Ensure compliance with ISO procedures and statutory documentation requirements
• Deliver exceptional customer service to enhance the overall buying experience

Requirements:

• Minimum 2 years of relevant experience in the construction machinery or related industry
• Self-motivated with strong initiative to achieve organizational objectives
• Proactive approach to identifying business opportunities and resolving challenges
• Mandarin is essential to speak to Mandarin speaking client.
• Technical knowledge of heavy construction machinery (preferred)
• Excellent verbal and written communication skills across all organizational levels
• Strong listening skills with a collaborative, team-oriented mindset
• Willing to travel as required