Service Operations Manager

Lightway HR Consultancy; Singapore; On-site; SGD 72,000 - 108,000; Full time

Job summary

Lightway HR Consultancy, on behalf of our client in Singapore, seeks a Service Operations Team Lead (Manager) in Building Equipment (OEM) space to oversee after-sales support and lead a team of supervisors, engineers and technicians in preventive and corrective maintenance.

You will ensure quality, safety and adherence to contractual requirements, meet KPI targets, and coordinate quotations, site works, and purchase cycles while guiding field staff and maintaining high customer satisfaction.

Qualifications

• Must have proven experience in leading teams of supervisors/engineers/technicians.
• Strong and clear English communication skills.
• Service-oriented mindset with customer focus.

Responsibilities

• Provide after-sales support and coordinate a group of supervisors/engineers/technicians.
• Ensure preventive and corrective maintenance meets contractual requirements.
• Monitor field sites and staff for quality, efficiency and safety.
• Achieve targets on sales, costs, equipment performance and customer satisfaction; manage administrative duties.
• Interact with customers to clarify requirements and handle inquiries (quotations, site works, purchase requests).
• Perform ad hoc duties as assigned by the department/company.

Skills

People management

Customer service

English communication

Education

Diploma in Electrical / Electronics / Mechanical Engineering

Job description

Singapore, Singapore

On behalf of our client, we are looking for Service Operations Team Lead (Manager) who is in Building Equipment (OEM) space.

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required such as sales, costs, equipment performance, customer satisfaction, KPI inclusive of necessary administrative duties, etc.
• To regularly meet the customers and clarify to achieve requirements according to contractual requirements.
• Responsible for various inquiries from customers including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Requirements

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
• At least 3 years of Customer and People Management working experience.
• Good command of spoken and written English.
• Possess a service-oriented mindset.
• Candidates with facility management are welcome to apply.