After-Sales Engineer

Hai Robotics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Hai Robotics is seeking a seasoned after-sales service professional to manage service requests, resolve issues promptly, and build strong customer relationships within a robotics and warehousing context.

The ideal candidate will have a Nitec or Diploma in mechanical/electrical/automation fields, at least 3 years in after-sales or maintenance, and strong communication and leadership skills, with proficiency in English and Mandarin to serve diverse customers.

Qualifications

• 3+ years experience in after-sales service/maintenance.
• Diploma or Nitec in mechanical/electrical/automation or related fields.
• Excellent communication and team leadership abilities.

Responsibilities

• Handle customer after-sales service requests and complaints and resolve issues in a timely manner.
• Maintain good communication and relationships with customers, understand customer needs and provide timely feedback.
• Analyze after-sales service data, formulate improvement measures, and continuously enhance service quality and customer satisfaction.
• Develop and refine after-sales service processes and standards to ensure quality and efficiency of after-sales services.
• Maintenance Services: Replace spare parts, conduct inspections and maintenance, track and report issues, and provide service feedback.

Skills

Communication

Team management

Problem solving

Customer service

Robotics knowledge

English & Mandarin

Education

Nitec or Diploma

Job description

1. Handle customer after-sales service requests and complaints and resolve issues in a timely manner

2. Maintain good communication and relationships with customers, understand customer needs and provide timely feedback

3. Analyze after-sales service data, formulate improvement measures, and continuously enhance service quality and customer satisfaction.

4. Develop and refine after-sales service processes and standards to ensure the quality and efficiency of after-sales services

5. Maintenance Services: Replace spare parts, conduct inspections and maintenance, track and report issues, and provide service feedback.

Qualifications

1. Nitec or Diploma and above, preferably mechanical engineering, mechatronic, automation, electronic engineering, or related fields.

2. At least 3 years of work experience in a relevant field, preferably experience in after-sales service and maintenance

3. Possess excellent communication skills and team management abilities, able to effectively coordinate and lead a team to achieve work objectives.

4. Strong problem-solving skills and customer service awareness, able to quickly respond to customer needs and provide satisfactory solutions.

5. Familiar with robotics, warehousing, logistics, or related fields, with a deep understanding of after-sales service processes and standards

6. Basic English and Mandarin language proficiency