Senior Service Engineer

Private Advertiser; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Private Advertiser in Singapore seeks a Technical Service Engineer to set up, install, and commission semiconductor equipment at customer sites. You will provide pre- and post-sales technical support for services and upgrades, troubleshoot field issues, and collaborate with Engineering and Sales for revenue opportunities.

Candidate must have an electronics/mechanical diploma (NITEC/ITC) and be able to travel overseas at short notice.

Qualifications

• Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering
• Some experience in servicing automated / production equipment.
• Computer literate
• Excellent customer orientation skills
• Able to travel overseas at short notice

Responsibilities

• Set-up, install, buy-off and commission new semiconductor equipment at customer sites
• Provide pre- and post-sales technical support for service and upgrade of equipment
• Trouble-shoot process problems and identify root causes for timely resolution of field issues
• Assist in service and sales revenue growth, including identifying opportunities for spare parts sales and preventive maintenance

Skills

Customer orientation

Travel overseas

Computer literacy

Experience with automated equipment

Education

Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering

Job description

MAIN DUTIES AND RESPONSIBILITIES:

(a) Technical Service Support

• Set-up, install, buy-off and commission new semiconductor equipment at customer sites


• Provide pre and post sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features and capabilities


• Trouble-shoot process related problems and identify root cause(s) for effective and timely resolution of field issues


• Work closely with Engineering and Manufacturing on design, quality and performance issues


• Assist in overall machine performance evaluation with technical reports and feedback


• Cost management to lower service support expenses during warranty and post warranty

(b) Technical Training

• Provide technical training for customers on set-up, operations and maintenance


• Update and maintain all service related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues

(c) Defend Customer base

• Defend customer installed base with regular field service reports


• Provide competitive information and market intelligence on ground to Service and Sales


• Build and maintain strong customer relations on ground

(d) Support Service and Sales revenue growth

• Strive to convert demo POs to confirmed POs at customer sites with strong technical and customer service support


• Identify opportunities on ground for added revenue in terms of spare part sales, preventive maintenance etc

MAIN JOB SPECIFICATIONS / REQUIREMENTS

• Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering


• Some experience in servicing automated / production equipment.


• Computer literate


• Excellent customer orientation skills


• Able to travel overseas at short notice