After-Sales Engineer: Service & Robotics Expert

Hai Robotics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Hai Robotics is seeking a seasoned after-sales service professional to manage service requests, resolve issues promptly, and build strong customer relationships within a robotics and warehousing context.

The ideal candidate will have a Nitec or Diploma in mechanical/electrical/automation fields, at least 3 years in after-sales or maintenance, and strong communication and leadership skills, with proficiency in English and Mandarin to serve diverse customers.

Qualifications

• 3+ years experience in after-sales service/maintenance.
• Diploma or Nitec in mechanical/electrical/automation or related fields.
• Excellent communication and team leadership abilities.

Responsibilities

• Handle customer after-sales service requests and complaints and resolve issues in a timely manner.
• Maintain good communication and relationships with customers, understand customer needs and provide timely feedback.
• Analyze after-sales service data, formulate improvement measures, and continuously enhance service quality and customer satisfaction.
• Develop and refine after-sales service processes and standards to ensure quality and efficiency of after-sales services.
• Maintenance Services: Replace spare parts, conduct inspections and maintenance, track and report issues, and provide service feedback.

Skills

Communication

Team management

Problem solving

Customer service

Robotics knowledge

English & Mandarin

Education

Nitec or Diploma

Job description

Hai Robotics is seeking a seasoned after-sales service professional to manage service requests, resolve issues promptly, and build strong customer relationships within a robotics and warehousing context.

The ideal candidate will have a Nitec or Diploma in mechanical/electrical/automation fields, at least 3 years in after-sales or maintenance, and strong communication and leadership skills, with proficiency in English and Mandarin to serve diverse customers.