Aerospace Customer Support Manager — Lead & Grow

Prattwhitney; Singapore; On-site; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Career development

Scholarship program

Health and dental benefits

Training and certifications

Remuneration package

Overtime benefits

Company transport

Job summary

Pratt & Whitney in Singapore seeks an experienced Customer Support Leader to captain a high-performing team and elevate the brand through exemplary service. You will drive strategies across policies, processes and metrics, ensuring alignment with business objectives and customer expectations.

The role demands a strong customer focus, robust stakeholder management, and the ability to travel on short notice. A senior aerospace background and cross-functional collaboration skills are essential.

Qualifications

• Bachelor's Degree with a minimum of 8 years of relevant experience in the aerospace industry.
• Strong understanding of commercial contracts, pricing and quotation management.
• Excellent communication, stakeholder management and organizational skills within a cross-functional and international environment.
• Strong customer focus with strategic, analytical and problem-solving capabilities.
• Proficiency in Microsoft Office applications (SAP experience is an advantage) and willingness to travel at short notice.

Responsibilities

• Lead and mentor the Customer Support team to deliver exceptional customer service and strengthen the Pratt & Whitney brand.
• Develop and implement customer support strategies, policies and processes to improve team performance and customer satisfaction.
• Define engine shop visit metrics, guide the customer support team and collaborate cross-functionally to achieve customer and business objectives.
• Build and maintain strong relationships with key customers, including coordinating and hosting senior executive customer visits.
• Partner with internal Program, Sales and cross-functional teams to grow market share and deliver company C.O.R.E. standards while fostering a high-performance and engaged team culture.

Education

Bachelor's Degree in aerospace industry

Tools

Microsoft Office

SAP

Job description

Pratt & Whitney in Singapore seeks an experienced Customer Support Leader to captain a high-performing team and elevate the brand through exemplary service. You will drive strategies across policies, processes and metrics, ensuring alignment with business objectives and customer expectations.

The role demands a strong customer focus, robust stakeholder management, and the ability to travel on short notice. A senior aerospace background and cross-functional collaboration skills are essential.