Aviation MRO Customer Service Lead

Pratt & Whitney; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

Pratt & Whitney in Singapore seeks a senior commercial/finance professional to develop pricing strategies, drive margin growth, and manage cost control across shop events. You will partner with shop teams and finance leaders to optimize commercial outcomes and ensure profitability.

You will lead cost analysis, invoicing, warranty claims, and related activities, coordinating with regional teams to uphold accuracy and delivery excellence in a dynamic aerospace environment.

Qualifications

• Minimum 8–10 years of aviation industry experience.
• Bachelor degree in Engineering or Marketing required; MBA/Finance a plus.
• Strong analytical skills with data analytics experience; VBA/Python is preferred.

Responsibilities

• Develop pricing strategy and commercial solutions for ad-hoc and long term sales campaigns.
• Drive gross margin growth and accuracy for all shop events.
• Manage costs through Engine Repair Process up to final invoice ensuring profit margin retention.
• Lead and oversee the Project Cost Analysts team (ICC) and related cost activities.
• Collaborate with shop, Finance, Program & ICC to ensure accurate cost estimates, invoicing, and warranty handling.

Skills

Aviation experience

Pricing strategy

Financial forecasting

Project cost analysis

Communication skills

Education

Bachelor's degree in Engineering or Marketing

MBA or Master in Finance (asset)

Tools

VBA

Python

Excel

Job description

Pratt & Whitney in Singapore seeks a senior commercial/finance professional to develop pricing strategies, drive margin growth, and manage cost control across shop events. You will partner with shop teams and finance leaders to optimize commercial outcomes and ensure profitability.

You will lead cost analysis, invoicing, warranty claims, and related activities, coordinating with regional teams to uphold accuracy and delivery excellence in a dynamic aerospace environment.