Manager, Customer Support

Prattwhitney; Singapore; On-site; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Career development

Scholarship program

Health and dental benefits

Training and certifications

Remuneration package

Overtime benefits

Company transport

Job summary

Pratt & Whitney in Singapore seeks an experienced Customer Support Leader to captain a high-performing team and elevate the brand through exemplary service. You will drive strategies across policies, processes and metrics, ensuring alignment with business objectives and customer expectations.

The role demands a strong customer focus, robust stakeholder management, and the ability to travel on short notice. A senior aerospace background and cross-functional collaboration skills are essential.

Qualifications

• Bachelor's Degree with a minimum of 8 years of relevant experience in the aerospace industry.
• Strong understanding of commercial contracts, pricing and quotation management.
• Excellent communication, stakeholder management and organizational skills within a cross-functional and international environment.
• Strong customer focus with strategic, analytical and problem-solving capabilities.
• Proficiency in Microsoft Office applications (SAP experience is an advantage) and willingness to travel at short notice.

Responsibilities

• Lead and mentor the Customer Support team to deliver exceptional customer service and strengthen the Pratt & Whitney brand.
• Develop and implement customer support strategies, policies and processes to improve team performance and customer satisfaction.
• Define engine shop visit metrics, guide the customer support team and collaborate cross-functionally to achieve customer and business objectives.
• Build and maintain strong relationships with key customers, including coordinating and hosting senior executive customer visits.
• Partner with internal Program, Sales and cross-functional teams to grow market share and deliver company C.O.R.E. standards while fostering a high-performance and engaged team culture.

Education

Bachelor's Degree in aerospace industry

Tools

Microsoft Office

SAP

Job description

Date Posted: 2026-07-27 Country: Singapore Location: SG-01-SINGAPORE-051 TC ~ 51 Calshot Rd ~ 51 CALSHOT RD-051 TC Position Role Type: Onsite

What You Will Do

• Lead and mentor the Customer Support team to deliver exceptional customer service and strengthen the Pratt & Whitney brand.
• Develop and implement customer support strategies, policies and processes to improve team performance and customer satisfaction.
• Define engine shop visit metrics, guide the customer support team and collaborate cross-functionally to achieve customer and business objectives.
• Build and maintain strong relationships with key customers, including coordinating and hosting senior executive customer visits.
• Partner with internal Program, Sales and cross-functional teams to grow market share and deliver company C.O.R.E. standards while fostering a high-performance and engaged team culture.

Qualifications You Must Have

• Bachelor's Degree with a minimum of 8 years of relevant experience in the aerospace industry.
• Strong understanding of commercial contracts, pricing and quotation management.
• Excellent communication, stakeholder management and organizational skills within a cross-functional and international environment.
• Strong customer focus with strategic, analytical and problem-solving capabilities.
• Proficiency in Microsoft Office applications (SAP experience is an advantage) and willingness to travel at short notice.

Qualifications We Prefer

• Technical background in aircraft engines or aerospace engineering.
• QA certification or familiarity with aerospace quality standards.
• Experience developing customer-centric solutions and managing key customer relationships.
• Strong networking skills with an established reputation within the aerospace industry.
• Proven leadership experience with the ability to drive team engagement, collaboration and operational excellence.

What We Offer

• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical and dental benefits.
• On-the-job training and in-house/external certifications.
• Competitive remuneration package.
• Allowance and overtime benefits where applicable.
• Company transport provided. (Varies from Site to Site.)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.