Manager, Customer Support

Choosecolumbusga; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Career development

Scholarship program

Health benefits

Certifications

Company transport

Job summary

Pratt & Whitney, an RTX business, is seeking a Senior Customer Support Lead on-site in Singapore. You will lead and mentor the Customer Support team to deliver exceptional service, while aligning strategies with company objectives and cross-functional partners.

You will develop policies, define metrics, manage major customer relationships and travel on short notice as needed to meet business goals.

Qualifications

• Bachelor's degree with 8+ years in aerospace is required.
• Excellent communication and stakeholder management are essential.
• Willingness to travel on short notice and operate in a cross‑functional, international environment.

Responsibilities

• Lead and mentor the Customer Support team to deliver exceptional service and strengthen the Pratt & Whitney brand.
• Develop and implement customer support strategies, policies and processes to improve team performance and customer satisfaction.
• Define engine shop visit metrics and guide the team to meet customer and business objectives.
• Build and maintain strong relationships with key customers, including coordinating senior executive visits.
• Partner with internal Program, Sales and cross-functional teams to grow market share and uphold CORE standards while fostering a high-performance culture.

Skills

Communication

Stakeholder management

Organizational skills

Problem-solving

Travel willingness

Education

Bachelor's Degree in Aerospace

Tools

SAP

Job description

Country: Singapore

Location: SG-01-SINGAPORE-051 TC ~ 51 Calshot Rd ~ 51 CALSHOT RD-051 TC

Position Role Type: Onsite

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.
We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

What You Will Do

• Lead and mentor the Customer Support team to deliver exceptional customer service and strengthen the Pratt & Whitney brand.
• Develop and implement customer support strategies, policies and processes to improve team performance and customer satisfaction.
• Define engine shop visit metrics, guide the customer support team and collaborate cross-functionally to achieve customer and business objectives.
• Build and maintain strong relationships with key customers, including coordinating and hosting senior executive customer visits.
• Partner with internal Program, Sales and cross-functional teams to grow market share and deliver company C.O.R.E. standards while fostering a high-performance and engaged team culture.

Qualifications You Must Have

• Bachelor's Degree with a minimum of 8 years of relevant experience in the aerospace industry.
• Strong understanding of commercial contracts, pricing and quotation management.
• Excellent communication, stakeholder management and organizational skills within a cross-functional and international environment.
• Strong customer focus with strategic, analytical and problem-solving capabilities.
• Proficiency in Microsoft Office applications (SAP experience is an advantage) and willingness to travel at short notice.

Qualifications We Prefer

• Technical background in aircraft engines or aerospace engineering.
• QA certification or familiarity with aerospace quality standards.
• Experience developing customer-centric solutions and managing key customer relationships.
• Strong networking skills with an established reputation within the aerospace industry.
• Proven leadership experience with the ability to drive team engagement, collaboration and operational excellence.

What We Offer

• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical and dental benefits.
• On-the-job training and in-house/external certifications.
• Competitive remuneration package.
• Allowance and overtime benefits where applicable.
• Company transport provided. (Varies from Site to Site.)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.