Accounts & Aftersales Specialist: Global OEM Support

Prattwhitney; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Prattwhitney is seeking a dedicated customer support professional based in Singapore. This role involves supporting Business Development Directors, maintaining a high level of professionalism, and engaging with external customers on account issues.

The ideal candidate should have experience with aftersales service support, logistics coordination, and a commitment to compliance. Occasional travel will be required.

Responsibilities

• Report to Customer Support Manager and support Business Development Directors on account related issues.
• Proficient in aftersales service support such as generating sales quotation and follow-up to closure.
• Maintain professionalism when handling customer queries or complaints.
• Engage external customers on account related issues and establish rapport.
• Coordinate with internal customers on account related issues.
• Administer shipping, invoicing, and other related logistics.
• Document and maintain data integrity of sales records.
• Interface with OEM HQ regarding warranty claims and inventory.
• Participate in marketing events planning and execution.
• Support and conform to organization's compliance requirements.
• Support 24/7 AOG hotline on a rotation basis.
• Occasional traveling required.

Job description

Prattwhitney is seeking a dedicated customer support professional based in Singapore. This role involves supporting Business Development Directors, maintaining a high level of professionalism, and engaging with external customers on account issues.

The ideal candidate should have experience with aftersales service support, logistics coordination, and a commitment to compliance. Occasional travel will be required.