Admission Counselor

Global Indian International School; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

An educational institution in Singapore is seeking an Admissions Officer to manage the admissions process, engage with parents, and maintain CRM data. The ideal candidate should have a Bachelor's degree and 2–4 years of relevant experience. Responsibilities include guiding prospective families through applications, conducting school tours, and tracking conversion rates. Strong communication skills and familiarity with tools like Salesforce are essential. The position promotes strong relationship building in an international school setting.

Qualifications

• 2–4 years of experience in school admissions, customer service, or sales in an international or private school setting.
• Strong public speaking and empathetic listening skills.
• Ability to multitask and meet enrollment deadlines.

Responsibilities

• Act as the primary contact for admissions inquiries via various channels.
• Guide parents through the application process from inquiry to enrollment.
• Maintain accurate records using a CRM platform.

Skills

Interpersonal skills

Communication skills

Sales skills

Organisational skills

Education

Bachelor’s degree in Communications, Education, Business, or related field

Tools

Salesforce

HubSpot

MS Office

Google Suite

Job description

Responsibilities

Parent Engagement & Communication

• Act as the primary point of contact for all admissions inquiries via phone, email, or walk-ins.
• Conduct personalized school tours, open houses, and virtual information sessions.
• Build strong relationships with prospective families by understanding their needs and clearly articulating the school’s value proposition.

Admissions Process Management

• Guide parents through the application process, from inquiry to enrollment and orientation.
• Review application materials for completeness and accuracy.
• Coordinate with academic and administrative teams for interviews, assessments, and class placements.

CRM & Data Management

• Maintain accurate records of leads, conversions, and follow-ups using a CRM platform.
• Track and report on inquiry trends, conversion rates, and enrollment pipeline stages.
• Follow up consistently to nurture leads and reduce drop-offs in the admissions funnel.

Marketing & Outreach Support

• Collaborate with marketing to plan and support school promotional events and campaigns.
• Provide insights and feedback to improve outreach efforts based on parent interactions.
• Represent the school at education fairs, expos, and community engagement events.

Qualifications & Requirements

• Bachelor’s degree in Communications, Education, Business, or related field preferably.
• 2–4 years of experience in school admissions, customer service, or sales (preferably in an international or private school setting)
• Proficiency in MS Office, Google Suite, and CRM systems (e.g., Salesforce, HubSpot)
• Strong interpersonal and communication skills (verbal and written)
• Confident public speaker and empathetic listener
• Ability to multitask, stay organised, and meet enrollment deadlines

Key Competencies

• Relationship-building and empathy
• Strategic follow-up and attention to detail
• Professionalism and discretion in handling confidential data
• Initiative, accountability, and a service-driven mindset
• Cultural sensitivity and international outlook
• Minimum of 2 years experience in a sales or business

Working Days: 5.5