Administrative & Student Services Executive

STEPSTONE EDUCATION PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

STEPSTONE EDUCATION PTE. LTD. is seeking an Administrative & Student Services Executive to support the daily operations of our education centre in Central Singapore.

You will coordinate class schedules, handle registrations and communicate with students, parents and teachers. The role requires strong organisation, attention to detail and proficiency with Excel, Word and Google Workspace. Fresh graduates are welcome, training provided, and you will manage payments, attendance records and centre

Qualifications

• Diploma or above; fresh graduates are welcome to apply.
• Strong organisational skills and excellent attention to detail.
• Comfortable working with numbers, lesson records and payment reconciliation.
• Able to manage multiple schedules and tasks simultaneously.
• Proficient in Microsoft Excel, Word and Google Workspace.
• Good communication and interpersonal skills.
• Good command of English.
• Ability to communicate in Mandarin is an advantage for supporting Mandarin-speaking students and parents.
• Responsible, patient and able to work independently.
• Previous experience in a tuition centre, enrichment centre, education company or administrative/student-services role is an advantage but not essential.

Responsibilities

• Coordinate and maintain daily class schedules for students and teachers.
• Handle registrations, documentation and class arrangements.
• Process and reconcile tuition fee payments; prepare invoices and receipts.
• Answer day-to-day enquiries from students and parents via WhatsApp, phone and email.
• Maintain organised records for students, teachers, courses and payments.

Skills

Organisational skills

Attention to detail

Communication skills

English proficiency

Education

Diploma or above

Tools

Microsoft Excel

Microsoft Word

Google Workspace

Job description

Industry: Education / Tuition & Enrichment

Location: Central Singapore

About the Role

We are looking for a responsible, organised and detail-oriented Administrative & Student Services Executive to support the daily operations of our education centre.

This role is suitable for someone who enjoys working in an education environment and is comfortable coordinating schedules, communicating with students, parents and teachers, and handling administrative and payment-related records.

Training will be provided for suitable candidates.

Key Responsibilities

Course Scheduling & Academic Administration

• Coordinate and maintain daily class schedules for students and teachers.
• Arrange and update lessons, make-up classes, cancellations and schedule changes.
• Maintain accurate student attendance and lesson records.
• Communicate schedule changes promptly with students, parents and teachers.
• Monitor lesson packages and remaining lesson hours and provide administrative support for course renewals.

Payment & Finance Administration

• Collect, record and reconcile students’ tuition fee payments.
• Assist with preparation of invoices, receipts and payment records.
• Maintain accurate records of lesson fees and outstanding payments.
• Follow up on outstanding payments when required.
• Verify teachers’ lesson records and assist with monthly teaching-hours and payroll calculations.

Student & Parent Services

• Handle day-to-day enquiries from students and parents via WhatsApp, phone and email.
• Assist new students with registration, documentation and class arrangements.
• Provide timely and professional assistance regarding schedules, payments, make-up lessons and other administrative matters.
• Maintain positive and professional relationships with students, parents and teachers.

Office Administration

• Maintain and organise student, teacher, course and payment records.
• Handle printing, photocopying, scanning and preparation of teaching materials.
• Maintain office and teaching supplies and monitor inventory.
• Help maintain an organised and welcoming reception, classroom and office environment.

Centre Operations

• Provide general administrative and operational support to the management team.
• Assist with workshops, examinations, seminars, parent meetings and other centre activities when required.
• Perform other reasonable administrative and student-services duties related to the daily operation of the education centre.

Requirements

• Diploma or above; fresh graduates are welcome to apply.
• Strong organisational skills and excellent attention to detail.
• Comfortable working with numbers, lesson records and payment reconciliation.
• Able to manage multiple schedules and tasks simultaneously.
• Proficient in Microsoft Excel, Word and Google Workspace.
• Good communication and interpersonal skills.
• Good command of English.
• Ability to communicate in Mandarin is an advantage for supporting Mandarin-speaking students and parents.
• Responsible, patient and able to work independently.
• Previous experience in a tuition centre, enrichment centre, education company or administrative/student-services role is an advantage but not essential.

What We Are Looking For

The ideal candidate is someone who is careful, dependable and highly organised. Accuracy is particularly important in this role, as you will be handling class schedules, lesson records, payments and teacher teaching hours.

We welcome candidates who are willing to learn and grow with the company. Candidates who demonstrate strong performance may have opportunities to take on broader responsibilities in student services and centre operations.