Administrative Executive

WANG LEARNING CENTRE PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance

Medical subsidy

Performance bonus

Annual pay increments

5 weeks breaks annually spanning CNY,

Job summary

Wang Learning Centre Pte Ltd is seeking a Centre Administrator for its Mandarin Enrichment Centre. You will handle registrations, payments, class make-up, and queries from parents, while supporting teachers with classroom logistics.

The role requires bilingual English/Mandarin, strong accountability and teamwork, meticulous multitasking, and solid MS Office skills. Weekend work is required.

Qualifications

• Fluent in English and Mandarin, written and spoken.
• Strong sense of accountability and teamwork.
• Meticulous, able to multitask and handle high query volume.
• Excellent communication with parents and students, in-person and over the phone.
• Weekend work is required.

Responsibilities

• Handle registrations, payments, and class make-up queries from parents.
• Coordinate the distribution and collection of lesson plans and worksheets to teachers.
• Liaise with teachers on make-up classes and absentees.
• Manage student databases for payments, attendance, and updates.
• Assist with ad hoc duties in classroom and logistics.

Skills

Bilingual English-Mandarin

Customer service

Class coordination

Multitasking

MS Office (Word/Excel)

Tools

Microsoft Word

Microsoft Excel

Job description

Hiring of Centre Administrator for Mandarin Enrichment Centre

Locations:

Seletar, Woodleigh, Jurong East

We welcome applicants who are keen to join us as Centre Administrator at Wang Learning Centre, a winner of the Singapore Prestige Brands Awards 2019 and Enterprise 50 2022 and 2024. You will be responsible for customer service, class coordination, class scheduling, student database management and assisting the teachers in the classroom management.

Basic Requirements

• Able to converse and write in both English and Mandarin as we are a Mandarin language enrichment centre in order to liaise with mandarin speaking students and parents, also because need to liaise with mandarin teachers who mainly speak mandarin.
• Strong sense of accountability
• Process strong teamwork
• Meticulous at work as will be often required to multitask and handle a high volume of queries
• Comfortable in speaking to parents and students in-person and over the phone
• Able to work on weekends as the tuition industry is the busiest on weekends
• Proficient in Microsoft Office Word and Excel

Job Scope

• Handles registrations, payments, make-up classes and other queries from parents
• Coordinate the distribution and collection of lesson plans and worksheets to teachers before and after classes
• Liaise with teachers on make-up classes, absentees and other logistical matters
• Manages student databases to track payment status, attendance, homework submission and updating of personal information
• Ad hoc duties such as distributing toys to students, classroom hygiene checks etc

Working hours

• Normal Working hours
  • 44 hours work week, have to work on weekends

Off-days

• Regular Term 1 to Term 4 - Mondays are non-working days
• June Holiday (2 weeks) and December Holiday (2 weeks) - Weekends are non-working days

Staff Welfare

• All staff enjoys insurance and medical subsidy, basic and performance bonus, annual pay increments.
• 5 weeks of breaks annually spanning across CNY, June and December School Holidays