Administrative Executive, HMG/BSCC

Public Service Division; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

Public Service Division in Singapore is seeking an Administrative Executive, HMG/BSCC, to handle public enquiries with professionalism via HDB’s hotline, covering lease administration, housing maintenance, finance and car park matters. You will educate callers on HDB e-Services, document enquiries accurately in the system, and provide timely, quality customer service over the phone.

Successful candidates will join a team focused on meeting call centre KPIs and delivering customer-centric

Qualifications

• Effective telecommunicational and customer service abilities.
• Ability to deliver customer-centric service.
• Proficient in English and another language.
• Capable of accurately documenting enquiries in the system.
• Maintain composure in stressful situations.
• Be meticulous and work independently.
• Experience in customer service or call centres is a plus.

Responsibilities

• Handle public enquiries via the Branch Service Line with professionalism.
• Promote and guide callers on HDB’s e-Services.
• Provide case-specific advice and quality service over the phone.
• Keep up-to-date with policies to provide accurate information.
• Resolve queries effectively and escalate when needed.
• Collaborate with the team to meet call centre KPIs.
• Other tasks as assigned.

Skills

Telecommunications

Customer Service

Bilingual English

Documentation

Stress Management

Independent

Meticulous

Call Center Experience

Job description

[What the role is]

Administrative Executive, HMG/BSCC

[What you will be working on]

• Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance,financeand car park matters.

• Promote,educateand guide callers on the use of HDB’s e-Services

• Provide case-specific advice and quality customer service to customers over the phone

• Keep abreast with latest policies and proceduresso as toprovideaccurateinformation to customers

• Resolve customer’s queries effectively and elevate problems promptly

• Work as a team to ensure that call centre service KPIs are met

• Any other tasks assigned

[What we are looking for]

• Possess effective telecommunication & strong customer service skills

• Have a passion to deliver customer-centric service

• Proficient in English and another language

• Can size up customers’ enquiries accurately and document them quickly in the system

• Can handle stressful situations appropriately

• Be meticulous and independent

• Experience in customer service or call centre will have an added advantage

Successful candidates will be offered a1+1 yearcontract.