Public Enquiries Specialist - Call Center

Housing & Development Board; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Housing & Development Board in Singapore is seeking an Administrative Executive to handle public enquiries via HDB’s hotline, including lease administration, housing maintenance, finance and car park matters.

You will promote HDB e-Services, provide case-specific advice over the phone, and stay updated on policies to ensure accurate information. You will resolve queries, collaborate to meet call centre KPIs, and support additional tasks as needed.

Qualifications

• Possess effective telecommunication & strong customer service skills.
• Have a passion to deliver customer-centric service.
• Proficient in English and another language.
• Can size up customers’ enquiries accurately and document them quickly in the system.
• Can handle stressful situations appropriately.
• Be meticulous and independent.
• Experience in customer service or call centre will have an added advantage.

Responsibilities

• Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
• Promote, educate and guide callers on the use of HDB’s e-Services
• Provide case-specific advice and quality customer service to customers over the phone
• Keep abreast with latest policies and procedures so as to provide accurate information to customers
• Resolve customer’s queries effectively and escalate problems promptly
• Work as a team to ensure that call centre service KPIs are met
• Any other tasks assigned

Skills

Telecommunication

Customer Service

English

Second Language

Job description

Housing & Development Board in Singapore is seeking an Administrative Executive to handle public enquiries via HDB’s hotline, including lease administration, housing maintenance, finance and car park matters.

You will promote HDB e-Services, provide case-specific advice over the phone, and stay updated on policies to ensure accurate information. You will resolve queries, collaborate to meet call centre KPIs, and support additional tasks as needed.