Adminstrative Executive

sggovterp; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

sggovterp is seeking a customer-oriented professional to deliver quality services to HDB flat applicants and residents. You will advise and interact on HDB eligibility, flat sales, resale and housing loans, and assist with document preparation, application processing and budgetary support.

You will also contribute to IT solution implementation by preparing user requirements and conducting acceptance testing, with flexibility to take on additional duties as manpower needs change.

Qualifications

• Passion for customer service
• Excellent communication and interpersonal skills
• Critical thinking with strong organisation and project management abilities, resilient under pressure
• Meticulous, independent, numerate, proficient with Microsoft software

Responsibilities

• Deliver quality services to HDB flat applicants and residents by advising and interacting on HDB-related matters
• Assist with document preparation, application processing, accounting and budget support, and payment collection
• Support IT solution implementation through user requirements preparation and acceptance testing
• Perform additional duties as needed based on manpower requirements

Skills

Customer service

Communication

Organisation

Project management

Resilience under pressure

Microsoft Office

Tools

Microsoft Office

Job description

[What the role is]

You will be responsible for delivering quality services to HDB flat applicants and residents by advising and interacting with them on matters related to HDB Flat Eligibility letters, flat sales, resale, and housing loans, while performing supporting tasks such as document preparation and verification, application processing, accounting and budgetary support, payment collection, and contributing to IT solution implementation through user requirements preparation and acceptance testing, with the flexibility to take on different job duties based on manpower needs.

[What you will be working on]

Your responsibility is to deliver quality services to applicants and residents of HDB flats. You will advise and interact with applicants/residents and relevant parties on matters relating to HDB Flat Eligibility letter, HDB’s sale of flats, resale of flats and/or HDB housing loan.

You will also be tasked to perform works related to these job areas, such as the preparation and verification of documents, processing of applications, provision of accounting and budgetary support and/or collection of payments, as well as works related to the implementation and enhancement of IT solutions, such as preparing user requirements and conducting acceptance testing.

During your employment, you will need to perform different job duties where manpower is needed.

[What we are looking for]

• Have a passion for customer service
• Have effective communication and interpersonal skills
• Have critical thinking, excellent organisational and project management skills and resilient to pressure

Be meticulous, independent, numerate, and proficient in using Microsoft software.

Successful candidates will be offered a 1+1 year contract.