Administrative Executive, HMG/BSCC

sggovterp; Singapore; On-site; SGD 30,000 - 38,000; Full time

Job summary

sggovterp seeks an Administrative Executive, HMG/BSCC to handle public enquiries via the Branch Service Line with professionalism. You will assist callers on lease administration, housing maintenance, finance and car park matters, and promote HDB’s e-Services.

You will provide case-specific advice, stay updated on policies, document enquiries accurately, and work as a team to meet call centre KPIs. A 1+1 year contract is offered.

Qualifications

• Excellent telecommunication and customer service skills.
• Passion to deliver customer-centric service.
• Proficient in English and another language.
• Able to document enquiries accurately and quickly.
• Able to handle stressful situations appropriately.
• Meticulous and independent.
• Experience in customer service or call centre is an advantage.

Responsibilities

• Handle enquiries from the public through the Branch Service Line with professionalism on lease, housing maintenance, finance, and car park matters.
• Promote, educate and guide callers on the use of HDB’s e-Services.
• Provide case-specific advice and quality customer service to customers over the phone.
• Keep abreast with latest policies and procedures to provide accurate information to customers.
• Resolve customer’s queries effectively and elevate problems promptly.
• Work as a team to ensure that call centre service KPIs are met.
• Any other tasks assigned.

Skills

Telecommunications

Customer service

Multilingual

Documentation speed

Stress management

Meticulous / independent

Call centre experience

Job description

[What the role is]

Administrative Executive, HMG/BSCC

[What you will be working on]

• Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance,financeandcar park matters.

• Promote,educateand guide callers on the use of HDB’s e-Services

• Provide case‑specific advice and quality customer service to customers over the phone

• Keep abreast with latest policies and proceduresso as toprovideaccurateinformation to customers

• Resolve customer’s queries effectively and elevate problems promptly

• Work as a team to ensure that call centre service KPIs are met

• Any other tasks assigned

[What we are looking for]

• Possess effective telecommunication & strong customer service skills

• Have a passion to deliver customer‑centric service

• Proficient in English and another language

• Can size up customers’ enquiries accurately and document them quickly in the system

• Can handle stressful situations appropriately

• Be meticulous and independent

• Experience in customer service or call centre will have an added advantage

Successful candidates will be offered a1+1 yearcontract.