Administrative Assistant cum Customer Service

UNION CHEMICAL & PHARMACEUTICAL (PTE) LTD; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

UNION CHEMICAL & PHARMACEUTICAL (PTE) LTD in Singapore seeks a detail-oriented professional to manage production documentation, maintain records, and support administrative tasks across the production and Halal certification processes.

You will coordinate raw material deliveries with Sales and Production teams, liaise with customers on delivery arrangements, and ensure timely responses to inquiries while upholding accuracy and compliance in all documentation.

Qualifications

• Experience in documentation, admin support, and customer service is advantageous.
• Strong time management and ability to prioritise tasks.
• Effective English and Chinese communication, written and spoken.

Responsibilities

• Prepare and maintain production-related documents and records.
• Coordinate raw material deliveries and production schedules with Sales and Production teams.
• Liaise with customers on delivery arrangements and production matters.
• Support Halal certification documentation and records.

Skills

Documentation

Administrative support

Customer service

Bilingual English/Chinese

Job description

Production Documentation

• Prepare and maintain production-related documents and records.
• Ensure all production documents are properly completed and filed.

Customer Service & Production Coordination

• Work closely with the Sales Manager and Production Manager to coordinate raw material deliveries and production schedules.
• Liaise with customers on raw material/packaging material delivery arrangements and production matters.
• Handle customer enquiries during the product manufacturing process.
• Coordinate with the Production Department to address customer feedback and raw material quality issues.

Halal Certification & Documentation

• Work closely with the Halal Team Leader to maintain the company's Halal Management System.
• Assist in preparing documentation and submitting applications for Halal certification of products.
• Maintain proper Halal-related records and documentation.

Job Requirements

• Able to communicate effectively in both English and Chinese, including spoken and written communication.
• Candidates with experience in documentation, administrative support and customer service will have an added advantage.
• Strong time management skills with the ability to prioritise tasks according to urgency and importance.
• Able to work independently as well as collaboratively in a team environment.
• Good communication and coordination skills.
• Responsible, organised, detail-oriented and proactive in handling assigned tasks.