Admin, Office & Case Support Executive / Manager (Law Firm)

TEMBUSU LAW LLC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Tembusu Law LLC in Singapore seeks an Admin, Office & Case Support Executive/Manager to join its Criminal Defence and Family Law practice. You will be the primary contact for clients, coordinate case-related communications and support lawyers with case management and administrative matters.

You will leverage AI tools to enhance productivity, improve workflows and client service, and you will take ownership, stay organised and ensure no important detail falls through the cracks.

Qualifications

• Strong organisational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines.
• Confident handling clients and administrative responsibilities in a professional environment.
• Comfortable working independently while remaining collaborative within a team.
• Resourceful, proactive and solutions-oriented mindset.
• Strong time management skills with the ability to prioritise effectively.

Responsibilities

• Manage file-opening procedures, conflict checks and client onboarding processes
• Prepare invoices, receipts and payment records
• Track bills, expenses and administrative documentation
• Maintain office filing systems, databases and records
• Coordinate office supplies, equipment and general administrative requirements
• Manage calendars, appointments, scheduling and meeting logistics
• Use AI and modern productivity tools to review, organise, summarise and extract key information from documents, emails and case materials
• Assist with drafting, proofreading, rewriting and improving emails, letters, reports, meeting notes and internal documentation
• Identify action items, key deadlines, risks and follow-up tasks from meetings, discussions, correspondence and case updates
• Assist in improving workflows, systems, templates, automations and operational processes to enhance productivity, organisation and client service
• Continuously look for practical ways to streamline work, improve efficiency and support the firm's day-to-day operations

Skills

Client communication

Organisational skills

Time management

Independent yet collaborative

Problem-solving

Tools

AI tools

Case management software

Job description

We are looking to add an Admin, Office & Case Support Executive / Manager to join our growing Criminal Defence and Family Law practice.

This is a dynamic and multifaceted role for someone who enjoys client communication, organisation, problem-solving, and improving how work gets done.

You will serve as a key point of contact for clients, coordinate case-related communications and updates, support lawyers with case management and administrative matters, and help the firm leverage technology and AI tools to improve productivity and client service.

This role is ideal for someone who enjoys taking ownership, keeping things organised, finding solutions, and ensuring no important details fall through the cracks.

RESPONSIBILITIES

Administration & Office Management

• Manage file-opening procedures, conflict checks and client onboarding processes
• Prepare invoices, receipts and payment records
• Track bills, expenses and administrative documentation
• Maintain office filing systems, databases and records
• Coordinate office supplies, equipment and general administrative requirements
• Manage calendars, appointments, scheduling and meeting logistics
• Use AI and modern productivity tools to review, organise, summarise and extract key information from documents, emails and case materials
• Assist with drafting, proofreading, rewriting and improving emails, letters, reports, meeting notes and internal documentation
• Identify action items, key deadlines, risks and follow-up tasks from meetings, discussions, correspondence and case updates
• Assist in improving workflows, systems, templates, automations and operational processes to enhance productivity, organisation and client service
• Continuously look for practical ways to streamline work, improve efficiency and support the firm's day-to-day operations

Client Communications & Relationship Management

• Build and maintain strong relationships with clients through professional, empathetic and responsive communication
• Respond promptly and professionally to client enquiries, messages, concerns and feedback via phone, video calls, WhatsApp, email and other communication channels
• Provide regular updates to clients regarding the progress of their matters
• Escalate urgent, sensitive or complex matters internally in accordance with firm protocols
• Facilitate communication between clients, lawyers, Courts and third parties

Case Support & Coordination

• Coordinate and manage case-related communications, updates, follow-ups and action items
• Prepare case summaries, timelines, meeting notes, call briefs and follow-up reports
• Monitor email inboxes, Court notification systems and internal task trackers for new developments, deadlines and action points
• Maintain accurate and well-organised client files, records and documentation
• Track Court dates, filing deadlines, appointments, consultations and key milestones
• Support lawyers with preparation of materials for meetings, consultations and Court attendances
• Follow structured workflows, SOPs and checklists to ensure matters are progressed efficiently and accurately

REQUIREMENTS

• Strong organisational skills with exceptional attention to detail
• Ability to manage multiple priorities, deadlines and ongoing matters simultaneously
• Confident handling clients, communications and administrative responsibilities in a professional environment
• Comfortable working independently while remaining highly collaborative within a team
• Resourceful, proactive and solutions-oriented mindset
• Strong time management skills with the ability to prioritise effectively