Case & Office Support Manager: Admin, Client Care & AI Tools

TEMBUSU LAW LLC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Tembusu Law LLC in Singapore seeks an Admin, Office & Case Support Executive/Manager to join its Criminal Defence and Family Law practice. You will be the primary contact for clients, coordinate case-related communications and support lawyers with case management and administrative matters.

You will leverage AI tools to enhance productivity, improve workflows and client service, and you will take ownership, stay organised and ensure no important detail falls through the cracks.

Qualifications

• Strong organisational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines.
• Confident handling clients and administrative responsibilities in a professional environment.
• Comfortable working independently while remaining collaborative within a team.
• Resourceful, proactive and solutions-oriented mindset.
• Strong time management skills with the ability to prioritise effectively.

Responsibilities

• Manage file-opening procedures, conflict checks and client onboarding processes
• Prepare invoices, receipts and payment records
• Track bills, expenses and administrative documentation
• Maintain office filing systems, databases and records
• Coordinate office supplies, equipment and general administrative requirements
• Manage calendars, appointments, scheduling and meeting logistics
• Use AI and modern productivity tools to review, organise, summarise and extract key information from documents, emails and case materials
• Assist with drafting, proofreading, rewriting and improving emails, letters, reports, meeting notes and internal documentation
• Identify action items, key deadlines, risks and follow-up tasks from meetings, discussions, correspondence and case updates
• Assist in improving workflows, systems, templates, automations and operational processes to enhance productivity, organisation and client service
• Continuously look for practical ways to streamline work, improve efficiency and support the firm's day-to-day operations

Skills

Client communication

Organisational skills

Time management

Independent yet collaborative

Problem-solving

Tools

AI tools

Case management software

Job description

Tembusu Law LLC in Singapore seeks an Admin, Office & Case Support Executive/Manager to join its Criminal Defence and Family Law practice. You will be the primary contact for clients, coordinate case-related communications and support lawyers with case management and administrative matters.

You will leverage AI tools to enhance productivity, improve workflows and client service, and you will take ownership, stay organised and ensure no important detail falls through the cracks.