Admin Executive

SCIENCE MASTERCLASS PTE. LTD.

Singapore

On-site

SGD 22,000 - 36,000

Full time

8 days ago

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Job summary

SCIENCE MASTERCLASS PTE. LTD. in Singapore seeks a customer service focused role to manage WhatsApp inquiries, assist with registrations, and support daily centre operations.

You will engage with parents, coordinate attendance and assessments, and ensure smooth communications and payments. The role requires clear communication, reliability, and basic IT skills, within a busy tuition environment.

Qualifications

Cheerful, fast, with some customer service experience.
IT skills: Excel and Word.
Clear communication and quick response times.

Responsibilities

Manage daily customer service duties on WhatsApp with fast response times.
Assist parents with registration and class makeup.
Oversee daily centre operations, including maintaining cleanliness and tidiness.
Hold weekly meetings with tutors and management.
Print worksheets and record attendance and assessment scores.
Communicate with parents on assessment outcomes; handle centre contact numbers.
Follow up with parents on enquiries.
Ensure collection of termly tuition payments and issue receipts.

Skills

Customer service

Tools

Excel

Word

Job description

Job Scope

Managing daily customer service duty on WhatsApp and maintaining fast response times
Assist parents in registration and makeup classes.
Take charge of the daily operations of the tuition centre, including keeping the place clean and tidy.
Weekly meetings with tutors and management.
Printing of worksheets and settling attendance and assessment scores.
Communicate with parents on assessment scores. Handle all communications with parents by taking over the centre's and branch contact numbers.
Follow up closely with all parents in their enquiries.
Ensure collection of termly payment and issue receipts for tuition fees and trial classes.

Requirements