Customer Service Officer

ACHIEVERS DREAM LEARNING CENTRE PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Achievers Dream Learning Centre Pte. Ltd. is seeking a friendly front desk and sales associate to welcome students and parents, handle registrations, inquiries, and payments, and promote class packages.

You will guide families through enrollment, manage scheduling and attendance records, support teachers and staff, and help keep the centre organized and welcoming. The role requires strong communication and a customer-first mindset.

Qualifications

• Enjoys helping and talking with parents and students.
• Comfortable sharing information on tuition packages and closing sales.
• Good communication and listening skills.
• Organized, detail-oriented, and able to multi-task.
• Friendly, reliable, and eager to work in a supportive team.
• Previous leadership, customer service, sales, or admin experience, ideally in education.

Responsibilities

• Welcome and attend to all walk-in visitors, students, and parents warmly.
• Answer inquiries about courses, schedules, and centre policies.
• Guide parents through registration, trial bookings, and payment procedures.
• Explain tuition classes and packages clearly to parents and students.
• Promote courses, recommend packages, and encourage enrolments or renewals.
• Assist with class scheduling, rescheduling or cancellations.
• Coordinate make-up lessons and attendance records.
• Maintain updated student records, enrolment information, and fee payment status.
• Prepare simple reports (attendance, billing summaries).
• Assist with filing, data entry, and keeping front desk tidy.
• Work closely with teachers and supervisors to support centre operations.

Skills

People skills

Sales

Communication

Listening

Organized

Detail-oriented

Multi-tasking

Team collaboration

Tools

Microsoft Office

Google Suite

Job description

Role Overview

• Be the primary point of contact for students and parents. You’ll assist with registration, enquiries, and payments, as well as communicate about class packages and schedules. This role requires strong people skills, comfort in sales, and the ability to create a positive and welcoming centre environment.

Main Responsibilities

Front Desk & Customer Support

• Welcome and attend to all walk-in visitors, students, and parents warmly.
• Answer inquiries via phone, WhatsApp, or in person about courses, schedules, and centre policies.
• Guide parents through registration, trial bookings, and payment procedures.
• Effectively handle walk-ins and follow up on new leads.

Sales & Programme Promotion

• Explain tuition classes and packages clearly to parents and students.
• Confidently promote courses, recommend packages, and encourage enrolments or renewals.
• Address objections and questions, tailoring recommendations to family needs.

Scheduling & Coordination

• Assist with class scheduling, including rescheduling or cancellations.
• Coordinate make-up lessons and keep detailed, accurate attendance records.

Administrative Support

• Maintain updated student records, enrolment information, and fee payment status.
• Prepare simple reports as needed (attendance, billing summaries).
• Assist with filing, data entry, document preparation, and keeping the front desk tidy.

Team Collaboration

• Work closely with teachers and supervisors to support centre operations.
• Help with logistics, preparing materials, and centre upkeep.

What We’re Looking For

• Enjoys helping and talking with parents and students.
• Comfortable sharing information on tuition packages and closing sales.
• Good communication and listening skills.
• Organized, detail-oriented, and able to multi-task.
• Friendly, reliable, and eager to work in a supportive team.

Working hours: 3 weekdays (12:00pm to 8:00pm) + 2 weekends (10.30am to 7.30pm）

Requirements

• Previous leadership，customer service, sales, or admin experience, ideally in education.
• Proficient with Microsoft Office or Google Suite.
• Able to learn centre processes and software quickly.
• Ready to start soon and commit to the required schedule.