Admin Associate

Jurong-Clementi-Bukit Batok Town Council; Singapore; On-site; SGD 27,000 - 42,000; Full time

Job summary

Jurong-Clementi-Bukit Batok Town Council is hiring for an administrative support role to assist street-level operations and resident services in Singapore. The successful candidate will manage administrative tasks, handle enquiries, and support daily office operations.

The role requires attention to detail, good communication, and teamwork, with proficiency in Microsoft Office and the ability to work independently as needed.

Qualifications

• NITEC or higher diploma or equivalent required.
• Experience in admin or customer service preferred.
• Strong attention to detail and record-keeping.
• Good communication and organisation.
• Proficient with Microsoft Office.
• Ability to work independently and in a team.

Responsibilities

• Monitor S&C and TOL arrears, prepare reminders, and coordinate follow-up actions.
• Process penalty waivers, instalment arrangements, refunds, and account adjustments.
• Administer facility bookings, permits, TOL applications and refunds.
• Support by-law enforcement administration and issuance of notices.
• Process invoices, payment vouchers, claims, and financial documentation.
• Manage office supplies, stationery, letterheads, and office equipment maintenance.
• Handle incoming and outgoing mails, postal franking and records management.
• Generate reports, maintain databases, logs, and administrative records.
• Attend to residents' enquiries via phone, email, and counter services.
• Coordinate with residents, contractors, agencies, and internal departments.
• Provide support for email correspondences, mail duty, and other operational assignments.

Skills

Attention to detail

Communication skills

Organisational skills

Interpersonal skills

Microsoft Office

Team & independent work

Education

NITEC/Higher NITEC/Diploma

Tools

Microsoft Office Suite

Job description

Job Description:

• Monitor S&CC and TOL arrears, prepare reminders, and coordinate follow-up actions.
• Process penalty waivers, instalment arrangements, refunds, and account adjustments.
• Administer facility bookings, permits, TOL applications and refunds.
• Support by-law enforcement administration and issuance of notices.
• Process invoices, payment vouchers, claims, and financial documentation.
• Manage office supplies, stationery, letterheads, and office equipment maintenance.
• Handle incoming and outgoing mails, postal franking and records management.
• Generate reports, maintain databases, logs, and administrative records.
• Attend to residents' enquiries via phone, email, and counter services.
• Coordinate with residents, contractors, agencies, and internal departments.
• Provide support for email correspondences, mail duty, and other operational assignments.

Job Requirement:

• NITEC, Higher NITEC, Diploma or equivalent qualification.
• Relevant administrative or customer service experience preferred.
• Attention to details and meticulous handling records.
• Good communication, organisation and interpersonal skills.
• Proficient in Microsoft Office applications.
• Able to work independently and in a team environment.
• Customer service oriented.