Admin Assistant (Order Processing/Customer Service)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 25,389 - 30,411; Full time

Job summary

A recruitment agency in Singapore is seeking an Order Processing Specialist to manage daily activities, ensuring timely order confirmations and communication with customers. The ideal candidate should have 3-5 years of order processing or customer service experience, hold a minimum of GCE ‘O’ Levels, and be proficient in Microsoft Office. Strong interpersonal skills and independence are essential. The role offers a monthly salary of up to $2,500 and working hours from Monday to Friday, 9:00 am to 6:00 pm.

Qualifications

• 3-5 years of customer service/order processing experience required.
• Ability to work under tight deadlines and independently.
• Good interpersonal skills and a positive work attitude.

Responsibilities

• Perform daily Order Processing activities.
• Ensure timely order confirmation sent to customers.
• Work closely with manager and PIC on stock availability and backorders.

Skills

Customer service experience

Order processing knowledge

Proficiency in Microsoft Office

Strong interpersonal skills

Ability to multi-task

Mandarin speaking skills

Education

Minimum GCE ‘O’ Levels or equivalent

Job description

Employment Type: Contract

Monthly Salary: up to $2,500

Location: Tiong Bahru

Working Hours: Monday to Friday: 9:00 am to 6:00 pm (Inclusive of 1 hour lunch break)

Job Descriptions

• Perform daily Order Processing activities.
• Ensure all orders are captured into system and order confirmation sent to customer in timely manner.
• Work closely with manager and PIC of respective brands on stock availability, backorders etc.
• Update customer on shipment details / delays (if any).
• Attend to customer enquiries.
• Plan delivery schedules and keep customers informed of order status.
• Monitor all open orders closely and ensure timely shipment.
• Generate Delivery Orders and Invoices (manual)
• Monthly update on pending order to managers and PIC
• Ad-hoc duties as assigned.

Period: Permanent

Job Requirements

• With 3-5 years of customer service/order processing experience
• Minimum GCE ‘O’ Levels or equivalent
• Prior working experience in trading related or similar fields is an advantage
• Proficient in Microsoft Office applications, able to multi-task
• Good interpersonal skills and dedicated team player
• Able to work independently with a positive work attitude
• Able to work under tight deadlines
• Able to start work immediately / within short notice
• Able to converse in Mandarin for Mandarin speaking customers

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

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