Sales Admin (order processing)

ZEN CAREER PTE. LTD.; Singapore; On-site; SGD 33,480 - 44,640; Full time

Job summary

ZEN CAREER PTE. LTD. in Singapore is seeking a customer service coordinator to act as the primary contact for Singapore-based customers via email and WhatsApp, handling inquiries, orders, and post-delivery matters.

You will coordinate orders, liaise with Warehouse and Logistics, and prepare quotations and supporting documents such as Halal Certificates and Certificates of Analysis. The role may involve weekend duty rosters and an on-site work setup in Singapore.

Responsibilities

• Act as the primary point of contact for Singapore-based customers via email and WhatsApp, delivering timely and professional support.
• Process and coordinate business customer orders, including bulk purchases and scheduled deliveries, ensuring accuracy in pricing, documentation, and order fulfilment.
• Respond to customer enquiries on products, pricing, lead times, order status, and post-delivery matters such as exchanges and returns.
• Prepare and provide supporting documentation, including Halal Certificates, Product Specifications, and Certificates of Analysis, upon customer request.
• Liaise closely with Warehouse, Logistics, Sales, and other internal teams to ensure seamless order processing and a positive customer experience.
• Generate customer quotations based on approved pricing guidelines and input from the Sales and Commercial teams.
• Process backend documentation to support accurate order fulfilment, picking, and delivery operations.
• Perform other ad hoc administrative and customer service duties as assigned.

Job description

Basic information:

• Salary $3,000 - $4,000
• Mon - Fri, 8-5pm or 9-6pm, 7-4pm is in plan
• 5 day between Mon - Sun (2 days off based on duty roster, unfixed)
• Required to work on PH (OIL will be compensated)

Job Scope:

• Act as the primary point of contact for Singapore-based customers via email and WhatsApp, delivering timely and professional support.
• Process and coordinate business customer orders, including bulk purchases and scheduled deliveries, ensuring accuracy in pricing, documentation, and order fulfilment.
• Respond to customer enquiries on products, pricing, lead times, order status, and post‑delivery matters such as exchanges and returns.
• Prepare and provide supporting documentation, including Halal Certificates, Product Specifications, and Certificates of Analysis, upon customer request.
• Liaise closely with Warehouse, Logistics, Sales, and other internal teams to ensure seamless order processing and a positive customer experience.
• Generate customer quotations based on approved pricing guidelines and input from the Sales and Commercial teams.
• Process backend documentation to support accurate order fulfilment, picking, and delivery operations.
• Perform other ad hoc administrative and customer service duties as assigned.

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We regret to inform that only shortlisted candidates would be notified

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