Admin Assistant (3 Months) #ESY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a diligent Student Administration Assistant to support matriculation processes, manage enquiries, and update personal records.

You will coordinate with programme staff and clinics, verify documents, handle data entry, and deliver timely service to learners and parents.

Responsibilities

• Respond promptly to inquiries regarding matriculation processes, student/concession cards, and updates to personal particulars.
• Assist with requests related to Change of Programme, Student Status Letters, replacement cards, and personal data updates.
• Handle inquiries on Leave of Absence, Programme Withdrawal, Credit Exemption, Course Enrolment exercises, and Tuition Grant matters.
• Verify matriculation information and supporting documents for accuracy.
• Correspond with learners to ensure timely submission of outstanding documents and compliance with matriculation requirements.
• Liaise with Programme Leaders for approvals.
• Coordinate with appointed clinics to manage medical examination matters.
• Assist with system testing and provide administrative support for matriculation activities.
• Receive and manage feedback from learners and parents, ensuring timely resolution or escalation.
• Distribute student and concession cards accurately.
• Perform filing, scanning, data entry, and other administrative tasks as assigned.

Job description

Communication & Enquiries

• Respond promptly to phone calls and emails regarding matriculation processes, student/concession cards, and updates to personal particulars.

Student Administration

• Assist with requests related to Change of Programme, Student Status Letters, replacement cards, and personal data updates.
• Handle inquiries on Leave of Absence, Programme Withdrawal, Credit Exemption, Course Enrolment exercises, and Tuition Grant matters.

Document Verification & Follow-Up

• Verify matriculation information and supporting documents for accuracy.
• Correspond with learners to ensure timely submission of outstanding documents and compliance with matriculation requirements.

Stakeholder Coordination

• Liaise with Programme Leaders for necessary approvals.
• Coordinate with appointed clinics to manage medical examination matters.

System & Process Support

• Assist with system testing and provide administrative support for all matriculation-related activities.

Feedback & Service Delivery

• Receive and manage feedback from learners and parents, ensuring timely resolution or escalation.
• Distribute student and concession cards accurately.

General Administrative Duties

• Perform filing, scanning, data entry, and other administrative tasks as assigned.