Temp Admin Assistant (Education/ Student Services) #HZO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 15,400 - 25,668; Part time

Benefits offered by this job

1 month completion bonus

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a junior Student Services assistant on a 1-year contract. You will draft programme updates, issue letters of verification, monitor attendance, and support course transfers and transcripts. This role involves responding to enquiries by email, phone, and in person.

No prior experience is required as training will be provided; a Diploma or A level is acceptable. On-site central location with a competitive salary up to SGD 2,300 plus a completion bonus.

Qualifications

• Min. A level/Diploma in any field.
• No experience required; training provided.

Responsibilities

• Draft programme updates and send notifications via K360 app.
• Respond to email enquiries, calls, and walk‑in enquiries.
• Assist with letters of verification and transcript/certificate issuance.
• Monitor attendance and process leave applications.
• Coordinate student support and conduct referrals as needed.

Skills

Communication

Customer service

Education

A Level / Diploma

Job description

Duration: 1 yr contract | Location: Central | Salary: Up to $2300 + 1 month completion bonus

Job Scope

• Student Engagement: Draft programme updates, send notifications via K360 app, respond to email enquiries, phone calls, walk‑in enquiries, class visits, prepare and issue Letter of Verification.
• Attendance Monitoring, Intervention, and Leave Application: Monitor student attendance and intervene when necessary. Process leave applications and ensure students follow the appropriate procedures for absences.
• Re‑module, Course Transfer, Withdrawal, Deferment, Resumption, Extension: Assist students with re‑modules, course transfers, withdrawal requests, deferment applications, resumption processes, and extensions and manage inactive students.
• Student Conduct (Non‑academic and Academic): Monitor and address issues related to both academic and non‑academic student conduct, ensuring compliance with institutional standards and providing guidance when needed.
• Academic Intervention Coordination: Coordinate academic interventions for students requiring additional support, collaborating with the academic department to ensure effective solutions.
• Student’s Pass Monitoring: Manage Student’s Pass cancellation and renewal for students.
• Assessment Appeal: Handle appeals related to assessments, ensuring fair and transparent processes.
• Transcript and Certificate Management: Manage the process of issuing transcripts and certificates to students, ensuring accurate and timely delivery.
• Others: Undertake specific projects as required by the Line Manager.

Job Requirements

• Min. A level/Diploma in any field.
• No experience is required as training will be provided.