University Admin Senior Officer ESY

recruit express pte ltd; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a diligent admissions operations specialist to support the Office of Academic Administration and Services in Singapore. You will manage graduate admission processing, screening, communications, and collaboration with IT and other departments to keep timelines intact.

Responsibilities include processing student records, handling Leave Applications, extensions, and requests, performing data accuracy checks, and assisting with change management for a new system.

Responsibilities

• Manage graduate admission processing in established timelines.
• Screen applications by reviewing supporting documents for completeness.
• Maintain admissions database with accurate applicant information.
• Draft and send communications to applicants regarding status, deadlines, and required documentation.
• Respond to email inquiries related to admission processes, providing clear information.
• Coordinate with other departments to facilitate a smooth admissions process.
• Prepare, review, and verify offer and rejection letters for consistency and accuracy.
• Ensure all admissions documentation is properly filed for audits.
• Identify IT issues in admissions system; report and validate fixes and enhancements.

Job description

1. Application Processing

• Manage the processing of graduate admission applications in an efficient manner within the established timelines.
• Assist in screening applications by reviewing supporting documents for completeness.
• Maintain and update the admissions database with accurate applicant information.
• Draft and send communications to applicants regarding application status, deadlines, and required documentation.
• Respond to email inquiries related to admission processes, providing clear and accurate information to prospective and matriculated students.
• Work closely with other departments to facilitate a smooth admissions process.
• Prepare, review, and verify offer and rejection letters to ensure consistency and accuracy in communications with applicants.
• All documentation related to admissions is properly filed and maintained for audit purposes.
• Identify and coordinate with relevant IT teams to report admissions system usability issues; track issues through to resolution and conduct validation testing to ensure that fixes and enhancements are implemented correctly.

2. Student Records Processing

• Administration of candidature-related student requests such as Leave Applications, Withdrawals, Switch Mode of Study, Switch of Programme, Extension of Candidature, Fee Waivers, and any other related requests pertaining to student life-cycle activities.
• Draft and send communications to students regarding application status, deadlines, and required documentation.
• Respond to email inquiries related to student request processes, providing clear and accurate information to students.
• Work closely with other departments to facilitate the smooth processing of the student requests.
• All documentation related to student records is properly filed and maintained for audit purposes.

3. Data Accuracy Checks

• Prepare as well as conduct thorough accuracy checks on enrolment and intake statistics to ensure data integrity.
• Perform accuracy checks on data migrated to the new Admissions and Student Records Systems, ensuring that all information has been accurately transferred and is up to date.
• Validate matriculation records migrated to the new systems, confirming that all records are accurate and complete.
• Ensure the accuracy of applicants and student records migrated to the new systems, identifying and resolving any discrepancies.

4. Change Management for new system

• Support the creation of training materials (screen-captures, video walkthroughs, infographics or step-by-step user guides).
• Assist in organizing road shows and briefing sessions.
• Establish a feedback channel to log user pain points and relay technical bugs or proposed enhancements to the project team members.

5. Additional Duties

• Assist with any other duties assigned by management to support the overall functioning of the Office of Academic Administration and Services.

We regret that only shortlisted candidates will be contacted