Academic Services Executive (University) #ESY

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 36,000 - 54,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking an administrative professional to support course registration, examinations, and graduation processes at the Office of Academic Administration and Services. The role involves handling student inquiries, preparing learning reports, and processing credit transfer requests.

Responsibilities include verifying BOE reports, coordinating examinations, ensuring timely submission of graduation information, and generating management statistics.

Responsibilities

• Provide timely and effective support to students during course registration periods by responding to enquiries, clarifying registration requirements, troubleshooting registration issues and escalating complex cases where necessary.
• Coordinate the end-to-end preparation, verification and issuance of student learning reports, ensuring that the reports are accurate, complete, properly formatted and delivered in a timely manner.
• Process applications relating to credit transfer and course exemptions, including reviewing supporting documents, verifying eligibility against prevailing academic policies and requirements, seeking the necessary approvals, and updating approved outcomes in the appropriate systems.
• Coordinate the end-to-end planning and administration of examiner assignments.
• Perform comprehensive verification of Board of Examiners (BOE) reports and graduation eligibility by validating processed examination results, academic standing, and programme completion requirements to ensure the integrity and accuracy of student records.
• Support the preparation and conduct of centralised examinations.
• Ensure the accurate and timely submission of graduating students' information for the Award of Degree process.
• Conduct detailed quality assurance checks on graduation documents, including transcripts, e-transcripts, OpenCerts, and other graduation-related documents, ensuring consistency with approved examination results and the accuracy of all issued documents.
• Prepare, compile and validate operational and official statistics relating to examinations, graduation and academic administration for management reporting, institutional submissions and other reporting requirements.
• Prepare certification letters, ensuring that the content is accurate, appropriately authorised and issued within the required timelines.
• Assist in running graduation ceremonies.
• Perform accuracy checks on data migrated to the Student Records and Examinations systems, ensuring that all information has been accurately transferred and is up to date.
• Support the creation of training materials (screen-captures, video walkthroughs, infographics or step-by-step user guides).
• Assist in organizing road shows and briefing sessions.
• Establish a feedback channel to log user pain points and relay technical bugs or proposed enhancements to the project team members.
• Assist with any other duties assigned by management to support the overall functioning of the Office of Academic Administration and Services.

Job description

1. Course Registration and Credits Transfer

• Provide timely and effective support to students during course registration periods by responding to enquiries, clarifying registration requirements, troubleshooting registration issues and escalating complex cases where necessary.
• Coordinate the end-to-end preparation, verification and issuance of student learning reports, ensuring that the reports are accurate, complete, properly formatted and delivered in a timely manner.
• Process applications relating to credit transfer and course exemptions, including reviewing supporting documents, verifying eligibility against prevailing academic policies and requirements, seeking the necessary approvals, and updating approved outcomes in the appropriate systems.

2. Examinations

• Coordinate the end-to-end planning and administration of examiner assignments.
• Perform comprehensive verification of Board of Examiners (BOE) reports and graduation eligibility by validating processed examination results, academic standing, and programme completion requirements to ensure the integrity and accuracy of student records.
• Support the preparation and conduct of centralised examinations.

3. Graduation

• Ensure the accurate and timely submission of graduating students' information for the Award of Degree process.
• Conduct detailed quality assurance checks on graduation documents, including transcripts, e-transcripts, OpenCerts, and other graduation-related documents, ensuring consistency with approved examination results and the accuracy of all issued documents.
• Prepare, compile and validate operational and official statistics relating to examinations, graduation and academic administration for management reporting, institutional submissions and other reporting requirements.
• Prepare certification letters, ensuring that the content is accurate, appropriately authorised and issued within the required timelines.
• Assist in running graduation ceremonies.

4. Data Accuracy Checks

• Perform accuracy checks on data migrated to the Student Records and Examinations systems, ensuring that all information has been accurately transferred and is up to date.

5. Change Management for new system

• Support the creation of training materials (screen-captures, video walkthroughs, infographics or step-by-step user guides).
• Assist in organizing road shows and briefing sessions.
• Establish a feedback channel to log user pain points and relay technical bugs or proposed enhancements to the project team members.

6. Additional Duties

• Assist with any other duties assigned by management to support the overall functioning of the Office of Academic Administration and Services.

Recruit Express Pte Ltd