Admin Assistant

THINK KIDS PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

THINK KIDS PTE. LTD. operates a pediatric clinic in Singapore and is seeking a Client and Front Desk Support to handle inquiries and guide clients through their visit.

You will manage appointments, welcome clients, assist with check-in, coordinate with clinicians, and help with records, reports, and basic billing tasks.

Excellent English and a warm, professional demeanor are essential to creating a welcoming, efficient experience for families and school partners.

Qualifications

• Front desk experience or client-facing role in a clinical or service setting.
• Ability to handle phone, email, and in-person inquiries with professionalism.
• Strong organizational skills and attention to accurate record keeping.

Responsibilities

• Serve as first point of contact for clients, parents, and professionals.
• Schedule, reschedule, and confirm appointments for clinicians.
• Welcome clients and assist with check-in procedures.
• Maintain and file client records in the clinic management system.
• Assist with preparation of assessment materials and reports.
• Process invoices and support basic billing tasks.
• Coordinate communications between clinicians, parents, teachers, and external providers.
• Ensure rooms and materials are prepared for sessions.

Skills

Customer service

Phone & email communication

Scheduling & calendar management

Office software

Tools

Clinic management system

Job description

Client and Front Desk Support

• Serve as the first point of contact for clients, parents, and external professionals via phone, email, and in-person enquiries
• Schedule, reschedule, and confirm appointments for psychologists and therapists
• Welcome clients to the clinic and assist with check-in procedures
• Respond to general enquiries regarding services, availability, and clinic policies

Administrative and Clinic Operations

• Maintain accurate client records and ensure documentation is properly filed in the clinic management system
• Assist with preparation of assessment materials, reports, and administrative documentation
• Manage intake forms, consent forms, and other client documentation
• Coordinate communication between clinicians, parents, teachers, and external providers when required

Billing and Financial Administration

• Process invoices, receipts, and payment collection
• Maintain billing records and support basic financial tracking
• Follow up on outstanding payments when necessary

Scheduling and Coordination

• Manage clinician calendars and appointment scheduling
• Coordinate assessment sessions, therapy sessions, and meetings
• Ensure rooms and materials are prepared for clinical sessions

General Office Support

• Maintain office supplies and therapy materials
• Ensure the clinic environment remains organised and welcoming
• Support general administrative tasks as required by the clinical team

Good command of English is very important.