Administrative & Patient Coordination Support Intern

Raffles Medical Group Ltdrafflesmedical.com; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Raffles Medical Group Ltd in Singapore is seeking an organised administrative professional to support appointment coordination, patient communications and general office duties. The role requires proactive follow-up and meticulous record-keeping within a healthcare setting.

Responsibilities include sending confirmations and reminders via email/WhatsApp, following up on outstanding information, and liaising with internal teams to close patient cases efficiently.

Qualifications

• Experience in administrative, customer service or healthcare is advantageous.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Organised and meticulous with attention to detail.

Responsibilities

• Coordinate patient appointments and related administrative activities.
• Send appointment confirmations and reminders via email and WhatsApp.
• Follow up with patients on outstanding information and actions.
• Respond to patient enquiries and escalate when necessary.
• Maintain accurate patient records and track follow-ups.
• Support administrative activities after appointments and ensure follow-up actions are completed.
• Send reports and relevant documentation to patients.
• Maintain records of communications and ensure case closure.
• Assist with preparation, formatting and distribution of reports.
• Maintain patient and appointment records accurately.
• Support data entry, filing and tracking of routine tasks.
• Assist the HealthyLongevity Centre team with other duties.

Skills

Administrative support

Customer service

Healthcare experience

Written and verbal communication

Discretion with confidential info

Multitasking

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

WhatsApp

Job description

Key Responsibilities

Appointment & Patient Coordination

• Support the coordination of patient appointments and related administrative activities.
• Send appointment confirmations, reminders and other relevant information to patients via email and/or WhatsApp.
• Follow up with patients on outstanding information, documents, appointments or actions where required.
• Respond to general patient enquiries and escalated clinical or other matters to the appropriate team member when necessary.
• Coordinate with internal stakeholders to ensure that patient-related administrative matters are followed through in a timely manner.

Post-Appointment Follow-Up & Closure

• Support administrative activities following the completion of patient appointments.
• Ensure that required follow-up actions are tracked and completed.
• Send reports and relevant documentation to patients in accordance with established processes.
• Follow up on outstanding reports, documents or actions with the relevant internal teams.
• Maintain appropriate records of communications and follow-up activities.
• Ensure that each patient case/appointment is administratively closed once the required actions have been completed.

General Administrative Support

• Assist with preparation, compilation, formatting and distribution of reports and documents.
• Maintain patient and appointment records accurately and in a timely manner.
• Support data entry, filing, tracking and other routine administrative activities.
• Assist with maintaining trackers or records for appointments, reports and follow-up actions.
• Support the HealthyLongevity Centre team with other administrative and operational duties as assigned.

Requirements

• Prior administrative, customer service or healthcare experience would be advantageous.
• Good written and verbal communication skills, with the ability to communicate professionally with patients.
• Comfortable using email, WhatsApp and other communication channels for patient coordination.
• Proficient in Microsoft Office applications, particularly Word, Excel and Outlook.
• Organised and meticulous, with strong attention to detail and follow-through.
• Able to manage multiple administrative tasks and follow-ups concurrently.
• Able to handle confidential patient and personal information with a high level of discretion.

Desired Attributes

• Responsible, dependable and able to work with minimal supervision after appropriate training.
• Proactive in following up and closing outstanding tasks.
• Patient-focused with a professional and courteous communication style.
• Strong sense of ownership and attention to detail.
• Comfortable working in a healthcare and preventive health environment.