Adjunct Patient Service Associate Instructor

GENERATION: YOU EMPLOYED, SINGAPORE LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local charity dedicated to workforce development is seeking a Patient Service Associate Instructor in Singapore. This contract role involves teaching an intensive course focusing on healthcare skills while mentoring participants. The ideal candidate will have a healthcare background and experience in educational delivery. The instructor will engage learners and adapt teaching based on real-time feedback, while also ensuring the curriculum is effectively delivered. The position requires commitment to fostering a supportive learning environment for jobseekers.

Benefits

Paid onboarding programme

Opportunities to influence curriculum development

Qualifications

• 5 years of experience in healthcare roles in public/private hospitals, specialist clinics, or nursing homes.
• 5 years of experience in designing and delivering health management courses.
• Ability to collect and analyze learner data to adjust lessons as necessary.

Responsibilities

• Deliver training while ensuring participant engagement and understanding.
• Administer and provide feedback on assessments.
• Build relationships with participants and support their professional growth.

Skills

Excellent verbal and written communication skills

Excellent organizational and time-management abilities

Ability to mentor and support participants

Adapt communication style to diverse learner experiences

Education

Medical/Nursing Graduate or Diploma in Health Sciences

Tools

Learner Management System (LMS) experience

Job description

To apply, please send your resumes to [e-mail] . Along with the resume, please mention in not more than 5 bullet points, your motivation to apply for this role. Please include “PSA INSTRUCTOR” in the subject line.

This is a contract teaching position for a bootcamp-style programme (teaching schedule to be shared below). Selected candidates will be given a one-year contract as Generation Singapore’s associate instructor. Instructors can be expected to lead at least one cohort a year, at a mutually agreed period.

What The Role Is About

As an adjunct instructor of Generation Singapore, the Patient Service Associate Instructor will join a fast-paced, collaborative team dedicated to creating impact for jobseekers in Singapore. Successful candidates will have their names/credentials listed on Generation Singapore’s website as our programme instructors.

The Patient Service Associate (PSA) programme is an intensive course that focuses on a combination of technical, behavioural and mindset skills required to be successful in a healthcare environment.

The instructor will report to the Generation Singapore Curriculum & Instruction team and will work in collaboration with the Programme team. Apart from classroom teaching, instructors will also have the opportunity to support Generation's instructional work on ad hoc basis (e.g. as SME for curriculum refinement, sharing at info session, make up class, preparing learners for technical interview, supporting alum with technical questions). During the contract period, the instructor will strive to promote Generation Singapore's work as and when required in the industry circle, and to act in Generation Singapore's best interest at all times.

Who We Are

You will be part of Generation: You Employed, Singapore a local charity with a mission to create meaningful career pathways for people facing barriers to employment. We are an affiliate of Generation: You Employed, a global network of non-profit organisations working on a mission to bridge the gap between education and employment systems to prepare, place and support people into meaningful jobs that are otherwise inaccessible. Generation was created in 2014 to help bridge this gap—at speed and scale. Till date, Generation has supported more than 100,000 people of all ages across 18 countries to get into career-launching jobs.Our placement rates are one of the best in the market at nearly 86% of all Generation graduates securing full-time jobs within 180 days from completing the programme.

We are able to achieve such outcomes as a result of a robust demand-led methodology to design and deliver profession specific skilling programmes that lead to employment. We’re building proof that this training creates real business outcomes for employers, and lasting career impact for trainees—so everyone has the incentive to invest in skills. Our goal is to help our learners achieve personal and professional success—and fundamentally change their life trajectories. Generation programmes prepare unemployed or underemployed people of all ages for jobs in four sectors: healthcare, technology, retail/sales, and skilled trades.

What You Will Do

1. Delivery of Training (60%)

• This will be under the guidance of Generation’s Curriculum & Instruction team
• Follow the overarching structure and flow of your programme’s curriculum
• Prepare for effective delivery by understanding and personalizing session plans prior to class
• Engage participants in active thinking and participation
• Deliver instruction that is rigorous, relevant, and appropriate for adults
• Leverage subject matter expertise during synchronous delivery of in-person session
• Guide students through asynchronous (independent) learning modules and help solidify understanding, clarify concepts through debriefs and synchronous moments
• Differentiate instruction to meet individual learning needs and accommodate different learning styles
• Provide in-the-moment feedback to learners to clarify misunderstandings and/or encourage critical thinking
• Provide relevant and timely feedback to learners on formative and summative assessments, including student projects
• Adjust content to fit current and/or local healthcare sector practices and SOPs
• Engage in Generation-sponsored instructional support, professional development, and training

2. Data Management (10%)

• Administer, grade, and/or provide feedback on assessments.
• Support Generation’s data-driven model by tracking and updating (in Salesforce/ Canvas) participant attendance and performance in class and on assessments.
• Input data using Generation’s technology platform (e.g., participant attendance, performance in class and assessments, etc.).
• Any other administrative duties required to ensure successful operations of the programme.

3. Stakeholder Engagement & Management (10%)

• Collaborate with programme Mentors, Generation staff to identify and mitigate potential risks to participant success and achievement of their goals
• Collaborate with the programme Manager and commit to acting on any feedback that intends to increase data completion to Generation’s global standards
• Collaborate with the Curriculum and Instruction Lead to support programme quality

4. Participant Mentoring & Support (20%)

• Build relationships with participants, develop an understanding of their personal strengths and challenges, and foster a supportive classroom environment
• Motivate and support participants to persevere through challenges and continue on their journey of professional and personal growth
• Coach and guide students to be as employable as possible and support them to develop industry standard portfolios
• Commit to and empathise with mid-career professionals and disconnected populations

To Be Successful You Should Have the Following

• Alignment with Generation mission and values: (https://www.generation.org/about)
• Have an interest in working with disconnected communities, commit to and empathise with people of all ages
• Work successfully in a fast-paced, start-up environment
• Work independently with limited oversight and seek assistance when needed
• Excellent verbal and written communication skills
• Excellent organizational and time-management abilities
• Fulfill the expectations of the instructor role inside and outside of the classroom
• Follow the overarching structure and flow of a curriculum
• Engage participants in active thinking and participation
• Adapt his / her communication style to reflect and connect with the diverse experiences of participants such as delivering instruction that is rigorous, relevant, and appropriate for adults
• Able to share personal insights on job role (PSA) and industry with learners
• Ability to collect and make sense of learner data and adjust lessons accordingly
• Familiarity with Canvas or another Learner Management System (LMS)
• Openly receive and give feedback on his / her performance and apply feedback and pursue additional learning to strengthen his / her performance
• Always act professionally, meeting Generation’s expectations and policies, even under pressure

Qualifications and Skills

• Medical/Nursing Graduate with additional experiences/certifications in Health Administration OR Diploma in Health Sciences with additional experiences in the healthcare sector.
• 5-year experience in healthcare related roles (nursing, administration, staff training and development) in a healthcare setting (public/private hospitals, specialist clinics, GP clinics, nursing homes)
• 5-year experience in designing and/or delivering nursing, healthcare, or health management courses
• Experience in building and delivering educational resources, including designing virtualized network training lab environments, administrating LMS systems for reporting, and authoring exams and self-assessment surveys

Teaching Schedule

The programme typically spans slightly over 3 months with approximately 15-30 learners. It will be done on a part-time basis with three in-person days a week at Temasek Polytechnic. The general course structure is listed below:

• 280 hours over 15 weeks (approximate range, subject to public holidays)
• 3 teaching days per week
• 7 hours a day excluding lunch break

The successful candidate will be required to commit to teaching on the days where lessons will be held. Weekly schedule has not been fixed and can be worked out with the instructor. There may be 1-2 weeks where a 5-day schedule is present towards the end of the bootcamp in order to meet the 13-week limit.

*The instructor will also need to go through a paid onboarding programme with Generation Singapore prior to teaching.