Accounts Executive

VAULT PERSONNEL PTE. LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Performance Bonus

CPF Contributions

Annual leave

Sick leave

Job summary

VAULT PERSONNEL PTE. LTD. seeks an AR operations professional to support high-volume customer service, billing, and reconciliation. You will manage inquiries, process AR tasks, and assist with grant reconciliation in a fast-paced environment.

The role involves on-site work in Singapore with hybrid/off-site flexibility based on performance, competitive salary, and performance bonus tied to KPIs.

Qualifications

• Diploma or higher qualification as stated.
• 2+ years in customer service, operations, or finance; fresh graduates welcome.
• Experience in AR / billing / collections preferred.
• Ability to handle 70-80 tickets daily with accuracy.
• Strong Excel skills and attention to detail.
• Exposure to ERP systems (SAP) and Zendesk/Freshdesk is advantageous.
• Excellent professionalism and communication skills in a KPI-driven environment.
• Compliance with data protection and financial regulations.

Responsibilities

• Support high-volume customer operations and end-to-end AR processes.
• Process billing, receipting, refunds, and reconciliations on time.
• Manage customer inquiries via ticketing systems and provide timely responses.
• Grant reconciliation: track funding and disbursements and update records.
• Administrative support: data entry, filing, UAT validation, and ad hoc tasks.

Skills

Customer service experience

Attention to detail

Communication skills

KPI-driven mindset

Ticket management

Education

Diploma or higher qualification

Tools

SAP

Zendesk/Freshdesk

Excel

Job description

Role Overview

You will support high-volume customer operations and end-to-end Accounts Receivable (AR) processes, ensuring timely billing, collections, and reconciliation while delivering excellent customer service.

Job Responsibilities

Customer Enquiries & Service Management

• Manage high-volume inbound enquiries via ticketing systems (e.g., Zendesk/Freshdesk)
• Provide accurate, professional, and timely responses (SLA-driven)
• Escalate complex cases to relevant stakeholders within defined timelines
• Maintain proper documentation and logs of escalations

Accounts Receivable Operations

• Process billing, receipting, and refunds accurately and on time
• Maintain up-to-date financial records in systems
• Perform account reconciliation and resolve discrepancies
• Handle debtor management and recovery (calls, emails, dunning)

Grant Reconciliation Support

• Reconcile funding against internal records
• Track disbursements and payment statuses
• Ensure accurate system updates

Administrative & Operational Support

• Data entry, filing, and documentation
• Support system migration validation and UAT
• Assist in daily operations and pre-course checks
• Handle ad hoc tasks as assigned

KPIs

• Enquiries resolved within 3 working days
• Billing/receipts/refunds processed within 5 working days
• Grant reconciliation within 3 working days
• Consistent and timely debt recovery follow-ups

• Diploma or higher qualification
• 2+ years in customer service, operations, or finance (fresh graduates welcome)
• Experience in AR / billing / collections preferred
• Ability to manage 70-80 tickets daily
• Strong Excel skills and attention to detail
• Exposure to ERP systems (SAP) and Zendesk/Freshdesk is advantageous
• Strong professionalism and communication skills
• Ability to work under tight timelines and KPI-driven environments
• Compliance with data protection and financial regulations
• Adaptability to evolving responsibilities

Others

• Working Hours: Monday to Friday, 8:30 AM - 5:45 PM
• Initially on-site (hybrid/off-site flexibility based on performance)
• Fast-paced, high-volume and exciting environment
• Competitive salary (commensurate with experience)
• Performance Bonus based on achievement of KPIs and individual performance
• Medical Insurance provided (in line with company policy)
• CPF Contributions for Singapore Citizens and Permanent Residents in accordance with local regulations
• Annual leave, sick leave, and benefits aligned with the Singapore Employment Act