Account Manager

Grain; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Birthday leave

Competitive compensation package

Job summary

Grain is seeking an Account Manager to own and grow a portfolio of assigned accounts in Singapore, driving expansion and long-term value. You will build strong relationships with senior stakeholders across operations, finance and procurement, and lead the end-to-end sales process from discovery to closing.

Responsibilities include conducting customer trials and demos, handling objections, preparing quotations, and ensuring seamless handover with precise order details.

Qualifications

• 1-2 years in B2B account management or sales.
• Proven revenue growth within accounts (expansion, renewals, upsells).
• Strong stakeholder management engaging senior decision makers.
• Confident in pricing, objections, procurement processes, and negotiation.
• High ownership and attention to detail in quotations and orders.
• Data-driven with strong CRM hygiene and accurate forecasting.
• Excellent written and verbal communication; able to run structured discussions.

Responsibilities

• Own and grow a portfolio of assigned accounts, driving expansion and long-term customer value.
• Build and maintain relationships with senior leadership, operations, finance, and procurement.
• Lead end-to-end sales process: discovery, mapping, trials, pricing, negotiation and closing.
• Conduct customer trials, demonstrations, and site recce engagements where required.
• Manage objections professionally, protecting commercial outcomes.
• Create, structure and deliver quotations and commercial proposals with accurate scope.
• Summarise full order details to ensure seamless internal handover and execution.
• Proactively manage renewals and retention; identify churn risks and coordinate recovery.
• Collaborate cross-functionally to ensure high-quality delivery and satisfaction.
• Maintain 100% CRM tracking and accurate opportunity updates.
• Gather customer insights and provide feedback to improve processes and experience.

Skills

B2B account management

Sales

Revenue growth

Stakeholder management

Pricing negotiations

CRM hygiene

Forecasting

Communication

Job description

If you believe in delighting customers, have high standards, and are resourceful, we want to hear from you.

You will:

• Own and grow a portfolio of assigned accounts, driving account expansion and long-term customer value.
• Build and maintain strong relationships with key stakeholders across senior leadership, operations, finance, and procurement—acting as a trusted partner to our customers.
• Lead the end-to-end sales process, including discovery, solution mapping, trials, pricing, negotiation, and closing.
• Conduct customer trials, demonstrations, and site recce engagements (where required) to validate solutions and unlock account growth opportunities.
• Manage objections professionally and strategically, ensuring customer concerns are addressed while protecting commercial outcomes.
• Create, structure, and deliver quotations and commercial proposals with accurate scope and terms.
• Summarise full order details clearly (services, sites, scope, timelines, billing requirements, and commercial terms) to ensure seamless internal handover and execution.
• Proactively manage renewals and retention by identifying churn risks early, coordinating recovery plans, and strengthening customer engagement.
• Collaborate cross-functionally with operations and internal stakeholders to ensure high-quality delivery and customer satisfaction.
• Maintain 100% CRM tracking, ensuring accurate account notes, opportunity updates, forecast health, and reporting discipline.
• Gather customer insights (needs, friction points, patterns) and contribute feedback that improves internal processes and customer experience.

We're looking for someone with:

• 1-2 years of experience in B2B account management or sales roles.
• Proven track record of growing revenue within accounts (expansion, renewals, upsells/cross-sells).
• Strong stakeholder management skills, with the ability to engage senior decision makers and coordinate multiple internal/external parties.
• Confidence in handling commercial discussions: pricing, objections, procurement processes, and negotiation.
• High ownership and attention to detail—especially for quotations, order documentation, and end-to-end customer follow-through.
• A data-driven mindset with strong CRM hygiene and the ability to keep pipeline and forecasting accurate.
• Strong communication skills (written + verbal), with the ability to run structured discussions and push deals forward.
• Agility to thrive in a fast-paced, high-growth, and often ambiguous environment.

What’s in it for you:

• Work with a fast growing, at the same time, lean and mean team, to make real world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training, mentorship, buddies, in-house programs to help you grow.
• Other benefits include competitive compensation package and birthday leave.

We are committed to protecting your data, ensuring fairness, and adhering to workplace fairness principles in our recruitment process. To enhance hiring efficiency and minimise bias, we use AI-powered tools to assist with tasks such as resume screening and candidate matching.

These tools are designed and deployed in compliance with the Tripartite Guidelines on Fair Employment Practices and internationally recognised AI governance frameworks. We continuously validate our systems to uphold fairness, transparency, and accountability, ensuring they do not result in unfair or discriminatory outcomes.

Your personal data is handled securely and transparently, and final hiring decisions are made by our recruitment team to ensure a human-centred approach. If you have questions about how your data is processed or wish to report concerns about fairness, please contact us at [e-mail].