Account Manager - Client Success & Growth

CLIXER+ PTE. LTD.; Singapore; Sur place; SGD 60 000 - 100 000; Plein temps

Résumé du poste

CLIXER+ PTE. LTD. is seeking an Enterprise Account Manager to cultivate strong client relationships, manage renewals, and coordinate cross-functional teams to deliver IT solutions.

You will act as a trusted advisor, track account performance, and identify upsell opportunities while ensuring a high level of customer satisfaction. The role emphasizes clear communication, proactive issue resolution, and collaboration with executive sponsors to maintain ongoing partnerships and exceed client

Qualifications

• Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.
• 4+ years of account and customer experience as an Account Manager or similar role, preferably in IT/systems.
• Strong network in enterprise/government sectors and local IT market.

Responsabilités

• Be the main point of contact for client concerns and needs.
• Build and strengthen client relationships to form long-term partnerships.
• Maintain accurate client records including contracts and renewals.
• Coordinate between customers and internal teams to ensure on-time delivery of solutions.
• Upsell and cross-sell by developing product knowledge and trusted advisory relationships.
• Provide progress reports to clients and management; forecast key account metrics.

Connaissances

Account management

Stakeholder communication

Customer service

Cross-functional collaboration

Formation

Diploma or Bachelor’s Degree (Marketing, Business Administration, IT, Communications, Engineering)

Description du poste

CLIXER+ PTE. LTD. is seeking an Enterprise Account Manager to cultivate strong client relationships, manage renewals, and coordinate cross-functional teams to deliver IT solutions.

You will act as a trusted advisor, track account performance, and identify upsell opportunities while ensuring a high level of customer satisfaction. The role emphasizes clear communication, proactive issue resolution, and collaboration with executive sponsors to maintain ongoing partnerships and exceed client