Account Manager

CLIXER+ PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

CLIXER+ PTE. LTD. is seeking an Enterprise Account Manager to cultivate strong client relationships, manage renewals, and coordinate cross-functional teams to deliver IT solutions.

You will act as a trusted advisor, track account performance, and identify upsell opportunities while ensuring a high level of customer satisfaction. The role emphasizes clear communication, proactive issue resolution, and collaboration with executive sponsors to maintain ongoing partnerships and exceed client

Qualifications

• Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.
• 4+ years of account and customer experience as an Account Manager or similar role, preferably in IT/systems.
• Strong network in enterprise/government sectors and local IT market.

Responsibilities

• Be the main point of contact for client concerns and needs.
• Build and strengthen client relationships to form long-term partnerships.
• Maintain accurate client records including contracts and renewals.
• Coordinate between customers and internal teams to ensure on-time delivery of solutions.
• Upsell and cross-sell by developing product knowledge and trusted advisory relationships.
• Provide progress reports to clients and management; forecast key account metrics.

Skills

Account management

Stakeholder communication

Customer service

Cross-functional collaboration

Education

Diploma or Bachelor’s Degree (Marketing, Business Administration, IT, Communications, Engineering)

Job description

Who You Are

At Clixer+, client relationships are our top priority. We’re looking for a dedicated and personable Account Manager who exudes professionalism and service excellence. You are presentable and well-spoken, and you carry yourself with confidence and grace. You have a passion for helping others, a strong sense of empathy, and a drive to provide exceptional customer service. You enjoy anticipating client needs, resolving issues promptly, and creating a positive, memorable customer experience. Your ability to communicate clearly, maintain composure under pressure, and build trust with clients sets you apart.

Objectives of the Role

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders
• Maintain accurate client records, keeping track of any contract updates and renewals
• Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

The Role

Reporting to the Managing Director, you will

• Handle inquiries and requests from customers and address their needs
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
• Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis
• Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
• Generate progress reports for clients and management within the company
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Collect and analyse data to learn about customer behaviour
• Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly
• Act as a customer advocate with a focus on improving the buying experience
• Monitor and analyse customer’s usage of our product and solution
• Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships

What Requirements You Need

• Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
• Possess minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred
• Have strong network and cyber security in the enterprise and government sectors as well as in local IT market
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Self-motivated and able to thrive in a results-driven environment
• Possess bid management experience