Account Manager

Moonbow; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A creative agency in Singapore is seeking an Account Manager to oversee client accounts. The role involves managing relationships, translating client needs into creative solutions, and ensuring effective communication within teams. Ideal candidates will have strong organizational skills, a knack for problem-solving, and experience in account management. Proficiency in project management tools is also required.

Qualifications

• Strong ability to understand client business needs and translate them into actionable insights.
• Experience in writing clear, concise, and effective creative briefs.
• Strong understanding of creative development processes.

Responsibilities

• Take full ownership of assigned client accounts and manage relationships effectively.
• Translate client needs into creative briefs.
• Establish clear internal timelines for projects.

Skills

Account management

Client relationship building

Problem-solving

Communication skills

Time management

Creative direction communication

Tools

Trello

Slack

Monday

Job description

Overview

We are seeking highly organized, proactive, and detail-oriented Account Managers to join our dynamic team in Singapore. This pivotal role is responsible for the seamless day-to-day management and success of a portfolio of client accounts, working collaboratively with another Account Manager. You will be the central point of contact for all account-related matters, ensuring exceptional client service, smooth operational flow, the successful achievement of client objectives, and the translation of client business needs into inspiring creative solutions.

This role requires a strong understanding of account servicing, excellent communication skills, the ability to proactively identify and resolve issues, and a knack for understanding client goals and articulating them effectively for the creative team.

Responsibilities

• Comprehensive Account Management: Take full ownership of assigned client accounts, working in tandem with the account servicing team to ensure all aspects of client relationships are managed effectively.
• Client Need Translation: Possess a strong ability to understand and interpret client business objectives, marketing goals, and target audience insights.
• Creative Brief Development: Translate client needs and strategic direction into clear, concise, and inspiring creative briefs that provide the creative team with the necessary information and direction to develop effective solutions.
• Centralized Communication Hub: Be actively looped into every client-related email communication, calendar invitation, call, and meeting involving your assigned accounts and the broader team.
• Proactive Information Management: Maintain a thorough understanding of all account activities, timelines, and deliverables, ensuring you are always informed and prepared.
• Internal Timeline Management: Establish clear internal timelines for all project stages and proactively monitor progress to ensure deadlines are consistently met by the internal team.
• Account Servicing Expertise: Serve as the primary point of contact for all account servicing inquiries and issues, including payment inquiries, timeline adjustments, and any challenges outside of creative execution.
• Relationship Building: Cultivate strong and trusted relationships with clients, serving as their advocate within the agency.
• Internal Collaboration: Work closely with creatives to ensure seamless project execution and alignment with client goals.
• Reporting and Documentation: Maintain accurate and up-to-date records of all client communications, agreements, and project statuses.

Qualifications

• Demonstrated ability to understand client business needs and translate them into actionable insights.
• Experience in writing clear, concise, and effective creative briefs.
• Strong understanding of creative development processes and the ability to effectively communicate creative direction.
• Excellent organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent written and verbal communication skills, with a keen attention to detail.
• Exceptional problem-solving and conflict resolution abilities.
• Proficiency in project management tools such as Trello, Slack or Monday.
• Ability to work independently and collaboratively within a team environment.
• Proactive, resourceful, and results-oriented.