Account Management Executive (Client Management)

FULLERTON HEALTHCARE GROUP PTE. LIMITED; Singapore; Presencial; SGD 36.000 - 51.000; Jornada completa

Descripción de la vacante

FULLERTON HEALTHCARE GROUP PTE. LIMITED is seeking an Account Management Business Development assistant to provide administrative support for corporate clients, including data entry, reporting, and document preparation.

You will handle client inquiries, coordinate with internal and external stakeholders to troubleshoot issues and support service recovery, renewals and upsell activities, and maintain client documentation.

Formación

• Diploma / Degree in a relevant discipline with 1-2 years of working experience.
• Medical insurance knowledge will be an added advantage.
• Prior experience in client servicing will be an added advantage.
• Strong customer service orientation.
• Detailed-oriented and proficient to handle complex data in MS Excel.
• Self-motivated and able to work independently as part of a team.
• Strong communication and interpersonal skills.

Responsabilidades

• Manage a portfolio of Corporate Clients
• Data entry and maintenance of Corporate Client database
• Preparation of monthly/ ad-hoc Client reporting requirements
• Support the department in administrative duties where required
• Receive and respond to Client enquiries through calls and emails
• Coordinate with internal and external stakeholders to troubleshoot issues, resolution and perform service recovery where required
• Contract renewals and upsell of services
• Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.
• Assist with audit requirements and due diligence by Clients
• Undertake any ad-hoc tasks where required
• Preparation/ printing of member cards and arrange for mailing
• Document management and archival
• Conduct communication sessions and sales pitches
• Assist with Client follow-ups on accounts receivables where required

Conocimientos

Customer service orientation

Attention to detail

Communication skills

Teamwork

Self-motivated

Educación

Diploma / Degree in relevant discipline

Herramientas

MS Excel

Descripción del empleo

You will be part of the Account Management Business Development (AMBD) team, providing administration support including but not limited to the following responsibilities;

• Manage a portfolio of Corporate Clients


• Data entry and maintenance of Corporate Client database


• Preparation of monthly/ ad-hoc Client reporting requirements


• Support the department in administrative duties where required


• Receive and respond to Client enquiries through calls and emails


• Coordinate with internal and external stakeholders to troubleshoot issues, resolution and perform service recovery where required.


• Contract renewals and upsell of services


• Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.


• Assist with audit requirements and due diligence by Clients


• Undertake any ad-hoc tasks where required


• Preparation/ printing of member cards and arrange for mailing


• Document management and archival


• Conduct communication sessions and sales pitches


• Assist with Client follow-ups on accounts receivables where required.

Requirements:

• Diploma / Degree in relevant discipline with 1-2 years of working experience


• Medical insurance knowledge will be an added advantage


• Prior experience in client servicing will be an added advantage


• Strong customer service orientation


• Detailed-oriented and proficient to handle complex data in MS Excel


• Self-motivated and able to work independently as part of a team


• Strong communication and interpersonal skills