Account Management Manager (Client Serving)

Integrated Health Plans Sdn Bhd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Integrated Health Plans Pte Ltd in Singapore seeks an Account Management Manager (Client Serving) to lead a portfolio of corporate clients, insurers, and brokers. You will develop long-term engagement strategies to boost satisfaction, retention, and growth, while serving as the senior escalation point for complex issues.

You will oversee client Reporting, contracts, and documentation, lead implementation projects, and support audits and compliance.

Qualifications

• Minimum 5 years of relevant experience in Corporate Account Management or Sales in healthcare, insurance, employee benefits, or financial services.
• At least 3 years in a managerial or team leadership role.
• Excellent stakeholder management, communication, presentation, and negotiation skills.
• Strong analytical and problem-solving abilities with strategic planning experience.

Responsibilities

• Lead and manage a portfolio of key corporate clients, insurers and brokers.
• Develop long-term client engagement strategies to improve customer satisfaction, retention, and growth.
• Serve as senior escalation point for complex client issues and service recovery.
• Conduct regular business reviews and present performance reports, insights, and value-added recommendations.
• Oversee the preparation and review of client reports, service reviews, contracts, client handbooks, and other business documentation.
• Lead client implementation projects and ensure seamless transition from sales to operations.
• Support client audits, due diligence exercises, and compliance requirements.
• Monitor client performance metrics, identify service gaps, and implement improvement plans.
• Lead, mentor, and develop the Account Management Business Development team to achieve departmental objectives.
• Set team goals, monitor performance, and conduct regular coaching and performance reviews.
• Foster a high-performance, customer-centric, and collaborative culture.
• Allocate resources effectively to ensure optimal service delivery and achievement of business targets.
• Drive capability development and knowledge sharing within the team.
• Collaborate with cross-functional teams, including Operations, Finance, and Technology, to improve service delivery.

Skills

Stakeholder management

Communication

Presentation

Negotiation

Leadership

Analytical thinking

Job description

Account Management Manager (Client Serving)

Lead and manage a portfolio of key corporate clients, insurers and brokers

Develop long-term client engagement strategies to improve customer satisfaction, retention, and business growth.

Serve as the senior escalation point for complex client issues, complaints, and service recovery.

Conduct regular business reviews with clients and present performance reports, insights, and value-added recommendations.

Oversee the preparation and review of client reports, service reviews, contracts, client handbooks, and other business documentation.

Lead client implementation projects and ensure seamless transition from sales to operations.

Support client audits, due diligence exercises, and compliance requirements.

Monitor client performance metrics, identify service gaps, and implement improvement plans.

Lead, mentor, and develop the Account Management Business Development team to achieve departmental objectives.

Set team goals, monitor performance, and conduct regular coaching and performance reviews.

Foster a high-performance, customer-centric, and collaborative culture.

Allocate resources effectively to ensure optimal service delivery and achievement of business targets.

Drive capability development and knowledge sharing within the team.

Collaborate with cross-functional teams, including Operations, Finance,and Technology, to improve service delivery

Requirements:

Minimum 5 years of relevant experience in Corporate Account Management or Sales within the healthcare, insurance, employee benefits, or financial services industry, with at least 3 years in a managerial or team leadership role.

Excellent stakeholder management, communication, presentation, and negotiation skills.

Strong analytical and problem-solving abilities with experience in business analysis and strategic planning.

Strong leadership capabilities with the ability to coach, motivate, and develop high-performing teams.

Self-driven, results-oriented, adaptable, and able to thrive in a fast-paced environment.

Integrated Health Plans Pte Ltd is one of the leading healthcare providers in Asia Pacific region. We provide in healthcare claims processing an integrated solution and a tailored platform to our clients. Whether you are a healthcare provider or a doctor with an independent practice, our services will help you focus on your core job while we take care of the routine work. We believe positively that our commitment in understanding your overall process will helps us understand where exactly we fit in your plan so that we can add significant value to your healthcare practice.

Integrated Health Plans Pte Ltd is one of the leading healthcare providers in Asia Pacific region. We provide in healthcare claims processing an integrated solution and a tailored platform to our clients. Whether you are a healthcare provider or a doctor with an independent practice, our services will help you focus on your core job while we take care of the routine work. We believe positively that our commitment in understanding your overall process will helps us understand where exactly we fit in your plan so that we can add significant value to your healthcare practice.