Account Management Executive (Client Management)

Fullerton Healthcare Group Pte Ltd; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Fullerton Healthcare Group Pte Ltd is seeking an Account Management - Business Development support professional in Singapore. The role encompasses managing a portfolio of corporate clients, data entry, and preparing client reports.

The candidate should have 1–2 years of relevant experience, be proficient in MS Excel, and demonstrate strong customer service, communication, and interpersonal skills. The position is based in Singapore and involves coordination with internal and external

Qualifications

• Diploma or degree in a relevant discipline with 1–2 years of working experience.
• Strong customer service orientation.
• Proficient in MS Excel with ability to handle complex data.
• Strong communication and interpersonal skills.

Responsibilities

• Manage a portfolio of Corporate Clients.
• Data entry and maintenance of Corporate Client database.
• Prepare monthly/ad-hoc Client reporting requirements.
• Receive and respond to Client enquiries through calls and emails.
• Coordinate with internal and external stakeholders to troubleshoot issues and perform service recovery where required.
• Contract renewals and upsell of services.
• Draft documentation including Service Agreements, client handbook, decks, etc.
• Assist with audit requirements and due diligence by Clients.
• Undertake ad-hoc tasks as required.
• Prepare/print member cards and arrange for mailing.
• Document management and archival.
• Conduct communication sessions and sales pitches.
• Assist with Client follow-ups on accounts receivables where required.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Team player

Education

Diploma / Degree in relevant discipline

Tools

MS Excel

Job description

You will be part of the Account Management Business Development (AMBD) team, providing administration support including but not limited to the following responsibilities;

• Manage a portfolio of Corporate Clients
• Data entry and maintenance of Corporate Client database
• Preparation of monthly/ ad-hoc Client reporting requirements
• Support the department in administrative duties where required
• Receive and respond to Client enquiries through calls and emails
• Coordinate with internal and external stakeholders to troubleshoot issues, resolution and perform service recovery where required.
• Contract renewals and upsell of services
• Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.
• Assist with audit requirements and due diligence by Clients
• Undertake any ad-hoc tasks where required
• Preparation/ printing of member cards and arrange for mailing
• Document management and archival
• Conduct communication sessions and sales pitches
• Assist with Client follow-ups on accounts receivables where required.

Requirements:

• Diploma / Degree in relevant discipline with 1-2 years of working experience
• Medical insurance knowledge will be an added advantage
• Prior experience in client servicing will be an added advantage
• Strong customer service orientation
• Detailed-oriented and proficient to handle complex data in MS Excel
• Self-motivated and able to work independently as part of a team
• Strong communication and interpersonal skills

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.