Client Services Executive

Fullerton Health; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Fullerton Health is seeking an Account Management professional to provide comprehensive administration support for a portfolio of corporate clients in Singapore. The role involves data entry, client communications, and coordinating with internal teams to resolve issues and deliver service excellence.

You will prepare regular client reports, assist with contract renewals and upselling opportunities, and ensure proper documentation such as service agreements is maintained.

Qualifications

• Diploma or degree in a relevant discipline with 1-2 years of working experience.
• Medical insurance knowledge is an added advantage.
• Prior client servicing experience is an added advantage.
• Detailed-oriented and able to handle complex data in MS Excel.
• Self-motivated and able to work independently as part of a team.
• Strong communication and interpersonal skills.

Responsibilities

• Manage a portfolio of Corporate Clients and provide administration support.
• Data entry and maintenance of Corporate Client database.
• Prepare monthly/ad-hoc client reports.
• Handle client enquiries via calls and emails and coordinate with internal stakeholders.
• Assist with contract renewals and upsell of services.
• Draft service agreements, client handbook, decks, etc.

Skills

Client servicing

Communication

MS Excel proficiency

Independent worker

Education

Diploma/ Degree in relevant discipline

Tools

MS Excel

CRM systems

Job description

You will be part of the Account Management team, providing administration support including but not limited to the following responsibilities;

• Manage a portfolio of Corporate Clients
• Data entry and maintenance of Corporate Client database
• Preparation of monthly/ ad-hoc Client reporting requirements
• Support the department in administrative duties where required
• Receive and respond to Client enquiries through calls and emails
• Coordinate with internal stakeholders to troubleshoot issues, resolution and perform service recovery where required.
• Contract renewals and upsell of services
• Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.
• Assist with audit requirements and due diligence by Clients
• Undertake any ad-hoc tasks where required
• Preparation/ printing of member Cards and arrange for mailing
• Document sorting and filing
• Conduct communication sessions and sales pitches
• Assist with Client follow-ups on accounts receivables where required.

Requirements

• Diploma / Degree in relevant discipline with 1-2 years of working experience
• Medical insurance knowledge will be an added advantage
• Prior experience in client servicing will be an added advantage
• Detailed-oriented and proficient to handle complex data in MS Excel
• Self-motivated and able to work independently as part of a team
• Strong communication and interpersonal skills