6723 - IT Technical Sales Support Engineer

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 95,000 - 112,000; Full time

Benefits offered by this job

Phone allowance

Transport allowance

Variable Bonus

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an IT Solutions Architect / Sales Support Engineer to bridge technical delivery and sales.

You will collaborate with the Sales team to design, present, and tailor ICT solutions, run pre-sales demonstrations, respond to RFI/RFPs, and support project kickoffs. With 5+ years of presales experience in ICT, you will translate client requirements into scalable cloud and on-premises architectures, coordinating with product and technical teams to ensure

Qualifications

• Min. 5 years of presales experience in SME or enterprise ICT solutions; ideally Windows and/or cloud-based infrastructure offerings.
• Good understanding of enterprise sales processes for ICT solutions.
• Very in-depth knowledge in at least 5 areas: Servers, Storage, Virtualisation (Vmware/HyperV), Containerized Architecture, Microsoft Suite, Data protection, and Cloud solutions.
• Ability to plan, design and architect private, hybrid and/or public cloud solutions.

Responsibilities

• Engage potential and existing clients to understand their business, determine technical requirements and define the scope of work needed.
• Design and propose IT turnkey solutions based on client requirements with management, and present designed solution to clients.
• Obtain and collate feedback from stakeholders to ensure technical and financial viability of the proposed turnkey solution.
• Prepare and review the commercial aspects of tenders/bids and ensure all services are included in the final price to the clients.
• Ensure proper closure on sales activities.
• Ensure all documentation for presales and tender process are in order.

Skills

Presales

ICT Solutions

Cloud Architecture

Virtualization

Data Protection

Cloud Platforms

Tools

VMware

Hyper-V

Microsoft 365

Windows Server

Cloud Platforms

Job description

IT Solutions Architect / Sales Support Engineer

Working Hours: Monday to Fridays, 9am - 6pm

Work Location: (Nearest MRT Tai Seng)

Salary: $8,500 - $10,000 (Basic) + Variable Bonus + Phone & Transport Allowance

Job Summary

Reports directly to Technical Director, the Solutions Architect combines deep technical knowledge and a keen understanding of how to address critical business needs through ICT Solutions. Externally, this role works closely with the Sales team to close deals, supporting the team through the full sales process of solution engineering, such as architectural design, solution presentation, standard and customized solution demonstration, customer workshop, proposals development, and work with sales team to answer RFI/RFP as well as project kickoff.

Internally, this role works with the Technical team to ensure smooth transition to post sales implementation. This role also actively engages and collaborates with the product team to provide field product feedback.

A successful candidate must maintain in-depth product knowledge of key ICT products, and manage customer requirements to ensure the scope of solution can be delivered.

Key Responsibilities

• Engage potential and existing clients in order to understand their business, determine technical requirements and define the scope of work needed.
• Design and propose IT turnkey solutions based on client requirements with management team, and present designed solution to clients.
• Obtain and collate feedback and information from a variety of stakeholders including technology partners, project team and technical development team to ensure the technical and financial viability of the proposed turnkey solution.
• Prepare and review the commercial aspects of the tenders/ bids and ensure all services are included in the final price to the clients.
• Ensure proper closure on sales activities.
• Ensure all documentation for presales and tender process are in order

Requirements:

• Min. 5 years of presales experience in SME or enterprise ICT Solution; ideally Windows and/or cloud-based Infrastructure offerings.
• Good understanding of enterprise sales processes for ICT solutions.
• Very in-depth Knowledge in at least 5 of the following areas: Servers, Storage, Virtualisation solutions (Vmware/HyperV), Containerized Architecture, Microsoft Suite of products, Data protection solution and Cloud solutions
• Ability to plan, design and architect private, hybrid and/or public cloud solutions.