IT Technical Sales Support Engineer - LCYL

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 95,000 - 112,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an IT Solutions Architect / Sales Support Engineer to bridge technical design with business outcomes.

You will work with the Sales team to craft solution architectures, demonstrations, and proposals while coordinating with the Technical and Product teams to ensure smooth post-sale handoffs. Based in Singapore, you will engage with clients to understand requirements, design turnkey ICT solutions, and assist in tender responses and RFI/RFP processes.

Qualifications

• Minimum 5 years of presales experience in SME/enterprise ICT solutions.
• Strong knowledge of servers, storage, virtualization, and cloud architectures.
• Able to translate client requirements into turnkey IT solutions and proposals.

Responsibilities

• Engage potential and existing clients to understand their business and determine technical requirements.
• Design and propose IT turnkey solutions and present to clients.
• Obtain and collate feedback from stakeholders to ensure viability and final pricing.
• Prepare and review commercial aspects of tenders/bids and ensure services are included in the price.
• Ensure proper closure on sales activities and documentation for presales and tender processes.

Skills

Presales experience

ICT solutions

Servers

Storage

Virtualisation

Cloud solutions

Microsoft Suite

Data protection

Solution design

Sales processes

Job description

IT Solutions Architect/ Sales Support Engineer

Working Hours: Monday to Fridays, 9am - 6pm

Work Location:8 Burn Rd, Trivex, Singapore 369977 (Nearest MRT Tai Seng)

Salary: $8,500 - $10,000 (Basic) + Variable Bonus + Phone & Transport Allowance

Job Summary

Reports directly to Technical Director, the Solutions Architect combines deep technicalknowledge and a keen understanding of how to address critical business needs through ICT Solutions. Externally, this role works closely with the Sales team to close deals, supporting the teamthrough the full sales process of solution engineering, such as architectural design, solutionpresentation, standard and customized solution demonstration, customer workshop,proposals development, and work with sales team to answer RFI/RFP as well as project kickoff.
Internally, this role works with the Technical team to ensure smooth transition to post salesimplementation. This role also actively engages and collaborates with the product team toprovide field product feedback.

A successful candidate must maintain in-depth product knowledge of key ICT products,and manage customerrequirements to ensure the scope of solution can be delivered.

Key Responsibilities

• Engage potential and existing clients in order to understand their business, determinetechnical requirements and define the scope of work needed.
• Design and propose IT turnkey solutions based on client requirements withmanagement team, and present designed solution to clients.
• Obtain and collate feedback and information from a variety of stakeholders includingtechnology partners, project team and technical development team to ensure thetechnical and financial viability of the proposed turnkey solution.
• Prepare and review the commercial aspects of the tenders/ bids and ensure allservices are included in the final price to the clients.
• Ensure proper closure on sales activities.
• Ensure all documentation for presales and tender process are in order

Requirements:

• Min. 5 years of presales experience in SME orenterprise ICT Solution; ideally Windowsand/or cloud-based Infrastructure offerings.
• Good understanding of enterprise sales processes for ICT solutions.
• Very in-depth Knowledge in at least 5 of the following areas: Servers, Storage,Virtualisation solutions (Vmware/HyperV), Containerized Architecture, MicrosoftSuite of products, Data protection solution and Cloud solutions
• Ability to plan, design and architect private, hybrid and/or public cloud solutions.