6723 - Customer Service Executive

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a Customer Service Executive to join our West Singapore team.

The role covers sales support, administrative duties, and customer relationship management, with a focus on timely quotations, order processing, and documentation. The candidate will handle vendor approvals, service contracts, and performance reports while maintaining accurate records. A diploma in related fields and 1–2 years of experience in similar roles are preferred; proficiency in

Qualifications

• Diploma in Business Studies, Office Administration, or related discipline.
• 1–2 years of experience in sales support, sales administration, or customer service.
• Experience in industrial products, building industry, or service-related industry is an advantage.
• Proficient in Microsoft Office applications.

Responsibilities

• Sales Support & Administrative Functions: prepare quotations, follow up on confirmations, and process sales orders; coordinate work orders and maintain sales documentation.
• Customer Service & Account Support: build and maintain relationships with assigned customers; follow up with customers to gather feedback and provide service support; assist in engagement activities and visits.
• Credit Control: follow up with customers on payment status and outstanding balances.
• Sales & Business Support: gather market information; support marketing and BD activities; assist sales team to achieve customer satisfaction and business objectives.

Skills

Communication skills

Customer service

Sales support

Education

Diploma in Business Studies, Office Administration, or related discipline

Tools

Microsoft Office

Job description

Customer Service Executive

• Salary Range: $2,700 - $3,200
• Working Days: 5 days, Monday - Friday
• Working Hours: 8.30am to 5.30pm
• Location: West (Toh Guan)

Responsibilities:

Sales Support & Administrative Functions

• Preparequotations, follow upon customer confirmation, and process salesorders.
• Coordinate work orderswith relevant departmentsand maintain propersales documentation.
• Prepare sales performancereports and monthlyquotation summary reports.
• Prepare service agreementsand support contract-related documentation.
• Handle vendor approvalforms and customerdigital portal setupwhen required.
• Maintain proper filingand document records.

Customer Service & AccountSupport

• Build and maintaingood relationships withassigned customers.
• Follow up withcustomers to gatherfeedback and provideservice support.
• Support customer visitsand participate incustomer engagement activities.
• Assist in maintenancecontract follow-upsand renewal coordination.

Credit Control

• Follow upwith customers onpayment status andoutstanding balances.

Sales & Business Support

• Gather market information, including competitor andindustry updates.
• Support marketing andbusiness development activitiesas assigned.
• Assist sales teamin achieving customersatisfaction and businessobjectives.

Requirements

• Diploma in BusinessStudies, Office Administration, or related discipline.
• Minimum 1–2years of experiencein sales support, sales administration,or customer servicerole.
• Experience in industrialproducts, building industry, or service-relatedindustry will bean advantage.
• Proficient in MicrosoftOffice applications.