Customer Service Executive (Sales Support) - LCYL

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Executive (Sales Support) to support sales administration, quotations, customer orders, and documentation.

This role sits in a busy team focused on precise processing and timely communications with customers and vendors. You will build relationships with assigned customers, follow up on payments, and assist in marketing and business development activities while coordinating with internal departments to ensure accurate and complete

Qualifications

• Diploma in Business Studies, Office Administration, or related discipline.
• Minimum 1-2 years of experience in sales support, sales administration, or customer service.
• Experience in industrial products, building industry, or service-related industry is an advantage.
• Proficient in Microsoft Office applications.

Responsibilities

• Prepare quotations, follow up with customers, and process sales orders.
• Coordinate work orders with departments and maintain proper sales documentation.
• Prepare sales performance reports and monthly quotation summaries.
• Prepare service agreements and contract-related documentation.
• Handle vendor approval forms and customer portal setup when required.
• Maintain filing and document records.
• Build and maintain good relationships with assigned customers.
• Follow up with customers to gather feedback and provides service support.
• Support customer visits and participate in customer engagement activities.
• Assist in maintenance contract follow-ups and renewal coordination.
• Follow up with customers on payment status and outstanding balances.
• Gather market information, including competitor and industry updates.
• Support marketing and business development activities as assigned.
• Assist sales team in achieving customer satisfaction and business objectives.

Skills

Customer service

Sales support

Education

Diploma in Business Studies, Office Administration, or related discipline

Tools

Microsoft Office

Job description

Customer Service Executive(Sales Support)

• Salary Range: $2,700 - $3,200
• Working Days: 5 days, Monday - Friday
• Working Hours: 8.30am to 5.30pm
• Location: West (Toh Guan)

Responsibilities:

Sales Support & Administrative Functions

• Preparequotations, follow upon customer confirmation, and process salesorders.
• Coordinate work orderswith relevant departmentsand maintain propersales documentation.
• Prepare sales performancereports and monthlyquotation summary reports.
• Prepare service agreementsand support contract-related documentation.
• Handle vendor approvalforms and customerdigital portal setupwhen required.
• Maintain proper filingand document records.

Customer Service & AccountSupport

• Build and maintaingood relationships withassigned customers.
• Follow up withcustomers to gatherfeedback and provideservice support.
• Support customer visitsand participate incustomer engagement activities.
• Assist in maintenancecontract follow-upsand renewal coordination.

Credit Control

• Follow upwith customers onpayment status andoutstanding balances.

Sales & Business Support

• Gather market information, including competitor andindustry updates.
• Support marketing andbusiness development activitiesas assigned.
• Assist sales teamin achieving customersatisfaction and businessobjectives.

Requirements

• Diploma in BusinessStudies, Office Administration, or related discipline.
• Minimum 1-2years of experiencein sales support, sales administration,or customer servicerole.
• Experience in industrialproducts, building industry, or service-relatedindustry will bean advantage.
• Proficient in MicrosoftOffice applications.