6723 - Clinical Support Specialist [ Kallang | up to $5500 | Ultrasound Systems ]

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare consultancy firm in Singapore is seeking a Clinical Support Specialist to provide technical expertise and support for ultrasound systems. The role involves demonstrating products, conducting training, and ensuring customer satisfaction through on-site and remote assistance. Ideal candidates should have a diploma in Medical Imaging, at least 2-3 years of ultrasound experience, and be proficient in MS PowerPoint and Excel. This position offers a salary range of $4500 to $5500.

Qualifications

• Minimum 2-3 years of hands-on ultrasound scanning experience in a clinical environment.
• Proficient in MS PowerPoint and Excel.
• Able to travel outstation or overseas when required.

Responsibilities

• Provide on-site and remote clinical application support for ultrasound systems.
• Conduct product demonstrations and provide clinical education.
• Support installation and commissioning of ultrasound systems.
• Deliver post-sales training and ongoing application support.
• Assist in pre-sales activities and customer feedback gathering.

Skills

Clinical application support

Ultrasound scanning

Customer service

Communication

MS PowerPoint

MS Excel

Education

Diploma in Medical Imaging, Sonography, or Biomedical Sciences

Certified diagnostic medical sonographer or equivalent

Job description

Clinical Support Specialist

Location: Kallang (Nearest mrt: Bendemeer)
Working hours: 5 days, Mon – Fri, 8:30am – 5:45pm
Salary: $4500 - $5500

Job Summary

• Report directly to the Senior Manager, Speciality Care (Ultrasound) to develop and implement product strategies, programs and plans to meet and exceed financial objectives.
• Provide product technical expertise to users / stakeholders and to work with the Field Sales to conduct effective product demonstrations.
• Work closely with Ultrasound team to create a calendar of campaigns and events and support its implementation.
• Continuously review market trends, market dynamics, pricing and positioning to maintain competitiveness and to anticipate future needs.

Responsibilities

• Provide on-site and remote clinical application support to customers for ultrasound systems
• Conduct product demonstrations, workflow optimization, and clinical education for healthcare professionals.
• Support installation and commissioning of ultrasound systems in collaboration with the technical service team.
• Deliver post-sales training and ongoing application support to ensure customer satisfaction and system utilization.
• Assist in pre-sales activities, including clinical presentations and product trials.
• Maintain up-to-date knowledge of ultrasound imaging techniques, technologies, and clinical applications.
• Gather customer feedback and collaborate with product and sales teams to improve system performance and features.
• Participate in trade shows, workshops, and clinical training events as needed.
• Ensure compliance with all company policies, safety standards, and regulatory requirements.
• Prepare and align new product launch plan and ensure its implementation.
• Organise product training to new entry sales personnel and refresher training for existing personnel.
• Collect market intelligence such as competitors’ information, new technologies and share with Field Sales.

Requirements

• Certified diagnostic medical sonographer or equivalent professional certification
• Diploma in Medical Imaging, Sonography, Biomedical Sciences, or equivalent clinical background.
• Minimum 2–3 years of hands-on ultrasound scanning experience in a clinical environment (e.g., general, OB/GYN, vascular, or cardiac).
• Proficient in MS PowerPoint and Excel.
• Able to travel outstation or overseas when required

https://wa.me/6596420989

WhatsApp: [phone] (Han)

Email: [e-mail]

Chaw Chiaw Han, Reg No: R22106723

The Supreme HR Advisory Pte Ltd, EA No: 14c7279