2683 - Customer Service Coordinator - Enrichment Centre

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 28,000 - 31,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Diploma-qualified Customer Service and Administration specialist to handle walk-in inquiries, registrations, and payments at our Tampines/Marine Parade centre. You will support teachers, manage scheduling changes, and keep the student management records up to date.

Experience in customer service and proficiency with Word, Excel and Google Drive are preferred. This role follows a 5-day work week with weekday and weekend hours as shown.

Qualifications

• Minimum Diploma required.
• Experience in customer service is preferred.
• Proficient with Microsoft Word, Excel and Google Drive.

Responsibilities

• Attend walk-in customers and manage communications promptly via phone, WhatsApp and email.
• Handle registrations, changes, time-slot requests and terminations for students.
• Maintain the centre's student management system and perform routine audits.
• Process invoices, collect payments and manage petty cash.

Skills

Customer service

Administration

Teachers' support

Microsoft Word

Excel

Google Drive

Education

Diploma

Tools

Student Management System

Job description

WhatsApp: [phone] (Kyler) Email: [e-mail]

Working Days: 5 days work week

Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)

Salary Range: $ 2500 - $2800

Location: Tampines/Marine parade

Responsibilities

• Customer Service
  Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
  Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
  Upkeep of Centre's student management system and perform audit of system regularly
• Administration
  Prepare invoices and handles payment collection
  Prepare debtors listing and send reminders for late payment
  Maintain petty cash and prepares daily collection report
  Perform ad-hoc duties assigned by Manager
• Teachers' Support
  Support teachers in photocopying and preparing of materials and resources
  Assist teachers in the dismissal of classes and attendance taking
  Participate in file checking and results tracking

Job Requirement

• Minimum Diploma
• With relevant customer service experience is preferred
• Proficient with Microsoft Word, Excel, Google Drive & computer literacy

The Supreme HR Advisory Pte. Ltd | 14C7279 Gan Kai Le | R23112683